[Remote] Associate, Volunteer Relations

Note: The job is a remote job and is open to candidates in USA. The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. The Volunteer Relations Associate is a crucial member of the Trevor’s Volunteer program supporting both Community and Student volunteer counselors on Trevor’s crisis services platforms, focusing on coaching, supporting volunteers, and managing the day-to-day operations of the volunteer program.

Responsibilities

• Contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people, while fostering an inclusive approach to your direct work and engagement with Trevor colleagues across the organization
• Continually grow your LGBTQ+ competency and awareness
• Assist the Volunteer Relations Manager in maintaining day-to-day operations of the Community and Student Volunteer programs
• Assist with external recruitment through outreach and presentations, including communication with universities and vetting applicants to Trevor’s volunteer programs
• Lead ongoing training sessions for volunteers to ensure their continuous growth and development
• Support the development, coaching, and management of community and student volunteers ensuring accountability and desired results
• Provide volunteers with concise and constructive written and verbal feedback, as needed
• Support administrative processes including coordinating team meetings, handling email inboxes, letter of recommendation requests, tech requests and scheduling inquiries
• Lead projects and initiatives that drive performance, quality and impact across the active volunteer base, including but not limited to, coaching, feedback, support and new counselor success
• Identify areas for innovation within the team, developing and implementing plans to enact change and improve upon current systems in order to increase the number of volunteers who reach service journey milestones with the organization
• Collaborate closely with the Continuous Quality Improvement team around approved policy changes, continuous learning, volunteer coaching and other supportive initiatives to ensure Volunteer risks and dependencies are surfaced and a seamless change management process is built and rolled out for our volunteer base
• Demonstrate fair, ethical, and equitable business practices
• Learn eagerly, share knowledge appropriately, and improve continuously
• Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines
• Work, communicate, and collaborate effectively with others
• Demonstrate attention to detail and accuracy in all work
• Demonstrate a commitment to fostering and maintaining an environment of diversity, inclusion, and belonging
• Other relevant duties and responsibilities as assigned

Skills

• MSW with two years of experience or LCSW, required to support Practicum students
• Experience coordinating or leading groups of staff, volunteers, or students
• Proficiency in spoken and written English with strong communication and active listening skills
• Demonstrated knowledge and understanding of LGBTQ+ issues, including the unique challenges faced by LGBTQ+ youth
• Familiarity with crisis management and related confidentiality protocols
• Demonstrated commitment to team wellness, with a trauma-informed approach, recognizing and addressing the unique challenges and stressors that volunteers face in crisis intervention work
• Strong resilience and adaptability in handling crisis situations, with the ability to remain calm and provide effective support during challenging circumstances
• A quiet, private work environment with high-speed dedicated broadband internet access (minimum 10Mb down/5Mb up)

Benefits

• Comprehensive health coverage, including plans that support various gender affirmation care needs
• Mental health resources, with access to virtual care and a variety of in and out of network options for support
• 403(b) retirement plan with a 3% employer match, vesting over three years
• Generous paid time off and company holidays to rest and recharge
• Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources
• Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursement

Company Overview

• The Trevor Project is a national organization that provides crisis intervention and suicide prevention services to the LGBTQ community. It was founded in 1998, and is headquartered in West Hollywood, California, USA, with a workforce of 501-1000 employees. Its website is https://www.thetrevorproject.org.

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