Claim Specialist-Auto/Property-Hybrid
State Farm is a leading insurance company committed to helping people and investing in communities. They are seeking a Claim Specialist to assist customers through the claims process, which includes investigating, evaluating, negotiating, and settling claims while providing remarkable service.
Responsibilities
- Investigating, evaluating, negotiating, and settling claims
- Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages
- Handling high-volume inbound and outbound calls, tailoring each conversation to the specific merits and details of the claims being handled, written correspondence and/or various electronic media
- Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
- Supporting our customers through personalized, caring, and simple interactions
Skills
- Bachelor's degree in a related field is preferred or equivalent work experience
- Experience as a Claim Specialist in the insurance industry, specifically in auto and/or property claims
- Proficiency in using CCC, Xactimate, XactContents, and other estimating/evaluation software tools
- Strong knowledge of auto and/or property insurance policies, coverage and claim handling practices
- Familiarity with state or local regulations and compliance requirements
- Proven ability to assess damages, estimate repair costs, and negotiate settlements
- Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
- Proven effective empathy and de-escalation skills to handle difficult/emotional conversations with a customer-minded focus
- Detail-oriented with strong organizational and analytical skills
- Strong critical thinking and decision-making skills
- Ability to multi-task across technical platforms
- Accountability
- Resourcefulness
Benefits
- State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan.
- All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
- Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
- Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more.
- You can also start a savings account or consider financing through our State Farm Federal Credit Union!
- You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off.
- With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
- We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
- Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.
Company Overview