Call Center Agent - Remote
Duties and Responsibilities
· Manage inbound calls in a timely manner, collecting information and entering it into the system. · Ensure a smooth rental/reservation process for potential customers. · Knowledge of processes and policies to create a successful interaction with current or future customers. · Full understanding of the billing process and be able to process payments. · Ability to provide excellent customer service.
Qualifications
· High School Diploma or GED. · 1– 3 years of customer service experience in a Call Center environment preferred or customer sales-oriented position such as retail sales, restaurant, front desk, hotel, car rental, or other hospitality roles. · Internet service that meets system needs and a separate workplace. · Type 30 WPM or more · Have a professional phone manner & ability to work independently. · Maintain customer satisfaction. · Demonstrate patience and professionalism. · Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone. · Excellent verbal and written communication skills. · The job requires a person to work weekends and holidays as needed. . Bilingual is a plus
SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility.
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