Strategic Revenue Manager, Client Accounts

Description

Pyx Health, Inc. is seeking a Strategic Revenue Manager of Client Accounts. 

You are the commercial owner of your book of business. Your mandate is to protect and grow revenue by proving clinical and financial value — turning satisfied clients into renewed, expanded contracts. You are a revenue leader who views client success as your primary growth engine.

Core Responsibilities

• Own the Renewal Lifecycle: Lead all contract renewals from strategy through signature. Drive the timeline, mutual action plan, and cross-functional deal coordination with Legal, Finance, and Product.
• Secure Net Revenue Retention: Meet or exceed NRR and GRR targets. Proactively identify churn risk, execute "Get Well" plans, and convert health signals into expansion opportunities.
• Run the Commercial Operating Model: Own end-to-end renewal and expansion orchestration in partnership with the Account Manager — including forecasting, risk flagging, and stakeholder alignment.
• Deliver Executive Value Reviews: Lead QBRs with C-suite health plan and provider executives, translating program engagement data into compelling ROI narratives that justify renewal and growth.
• Strategic Account Mapping: Identify and cultivate economic buyers and decision-makers across your accounts. Ensure Pyx Health remains a funded, strategic priority at budget time.
• Drive Adoption & Milestone Attainment: Orchestrate post-launch adoption with the Implementation team. Own the adoption milestones that de-risk renewals and unlock expansion conversations.
• Proof of Value & Insights: Analyze engagement and outcomes data; build client-facing reporting that substantiates financial and clinical value. Partner with SMEs to ensure data integrity.
• Internal Revenue Advocacy: Represent your accounts' commercial requirements to Product, Clinical, and Leadership — turning client pain points into roadmap priorities and retention levers.

Requirements

•      3+ years in account management, renewals, or a commercially-oriented customer success role — healthcare SaaS strongly preferred.

•      Proven revenue ownership: demonstrated experience driving renewals and expansions to on-time signature, with full forecast and risk accountability.

•      Commercial acumen: comfortable running procurement cycles, managing contracting processes, and partnering with an Account Manager through complex deals.

•      Data-driven storytelling: ability to translate complex healthcare outcomes data into persuasive financial and clinical value narratives for executive audiences.

•      Executive presence: confident presenting to and influencing C-suite stakeholders within sophisticated health plans and systems.

•      Forecasting fluency: strong CRM hygiene (HubSpot preferred), NRR/GRR tracking, and structured risk identification and mitigation planning.

•      Healthcare landscape knowledge: deep understanding of Payor/Provider dynamics, Medicaid/Medicare programs, and how SDOH impacts a client's bottom line.

•      Resilience & commercial boldness: comfortable asking for the renewal, navigating objections, and turning a "no" into a path forward.

•      Bachelor's degree or equivalent practical experience. Willingness to travel for client meetings and executive business reviews.

**Competitive salary + commission- based on experience