Account Manager - Existing Business

Description

Position Summary

Develop and maintain strong relationships with Archbright members in a defined territory by connecting with the organization’s business owners, HR representatives, C-Suite executives, finance leaders, and other stakeholders to understand their needs, ensure they are using their Archbright membership benefits to the fullest, and recommend appropriate solutions to support their workplace.

About the Position

Essential Duties and Responsibilities:

• Utilizing Archbright best practices, prospect for sales across all Archbright service lines within defined territory.
• Collaborate with Service Line Leaders and Operations to scope projects, create proposals following Archbright’s processes, and close business.
• Manage the sales pipeline by promptly adding new deals, advancing opportunities through the sales process efficiently, and ensuring accurate sales forecasts.
• Consistently meet or exceed sales and activity goals (e.g. calls, emails, and meetings), logging all interactions in CRM for reporting and performance tracking.
• Build and maintain strong, long-lasting relationships with Members through frequent outreach and timely follow-up.
• Document Member opportunities in CRM, monitor benefit utilization, and guide Members to maximize the value of their membership.
• Resolve Member issues and complaints promptly utilizing excellent customer service skills and track resolution outcomes to identify trends and recommend improvements to enhance the member experience.
• Connect with Members and promote the Archbright brand through LinkedIn activity, networking opportunities, and Archbright events.
• Develop and maintain a deep understanding of Archbright’s products and services.
• Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Additional Responsibilities

Qualifications:

• Excellent written and verbal communication skills for both internal and external audiences.  
• Proficiency in working independently and as part of a team.
• Ability to hold oneself and others accountable to expectations and due dates.
• High tolerance for change, with an openness to organizational change, continuous improvement, and a willingness to learn new skills.  
• Ability to provide regular and consistent attendance.

Duties:

• Participate in Archbright connection and communication experiences including creating and working on quarterly objectives, 1:1s with manager, weekly check-in, and team, department, and company meetings.
• Demonstrate Archbright GIFTED Values (Grit, Inclusion, Fun, Transform, Engage, and Deliver) and support IDEAL principles (Inclusion, Diversity, Equity, Accessibility, and Leadership.)

Requirements

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Supervisory Responsibilities: None

Education and Experience

• Required: 3-5 years of successful sales experience in B2B environment
• Preferred: Bachelor’s degree or equivalent experience

Technical Skills

• Required: Excellent MS Office and CRM software skills
• Preferred: Proficiency with HubSpot CRM. 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee may regularly be required to lift and/or move up to 10 pounds. The employee may need to sit for extended periods of time utilizing eyes, fingers, hands, arms, to use mouse, keyboard, and monitor. At events, employees may need to lift items like boxes, stand for long periods of time, and be able to move items from one place to another at a venue.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

While performing the duties of this job, the employee is regularly exposed to computer monitors and shared workspaces when required to work from an office space as needed. 

This position may require traveling to member companies, mostly in the Greater Puget Sound area. The ability to get to those locations is required.

Summary

The complete salary range for this position is $73,841-$103,368 with a hiring range of $79,744-$97,465 annually.  Archbright Keystone is our Total Rewards program for our most valuable assets - our people. These benefits have been carefully chosen and put in place because together they support the harmony of work and life. They include generous front-loaded Paid Time off (PTO), 11 paid holidays, subsidized medical, dental and vision benefits, hybrid and remote work (dependent on position and member need/timing), 401K with employer match, short- and long-term disability, life insurance, employee assistance programs and more!