Experienced Customer Service Representative – Dental & Vision Benefits – Remote Nebraska Opportunity
At arenaflex, we're passionate about helping our customers and employees enjoy life at its very best by reducing uncertainty, growing assets, and protecting what's most cherished. We're committed to an inclusive culture and diverse workplace, enriched by our individual differences. As a Customer Service Representative in our Group (dental and vision) insurance division, you'll play a vital role in driving our business by providing exceptional customer service that exceeds expectations and achieves customer loyalty.
About arenaflex
arenaflex is a mutual-based organization that's dedicated to fulfilling life for our customers and employees. We're committed to professional development, opportunity, inclusion, and diversity. Our company motto is "Fulfilling Life," and we take that job seriously, with a heavy commitment to volunteering and community support, employee well-being, and providing quality products and services that help our customers create a brighter future.
Job Summary
We're seeking an experienced Customer Service Representative to join our team in Remote Nebraska. As a Customer Service Representative, you'll be responsible for providing exceptional customer service through timely, courteous, and diplomatic handling of customer interactions. You'll communicate effectively with dental and vision professionals and insured members, answer inbound phone calls, and provide website navigation support and password resets to customers.
Key Responsibilities
* Exceed standards of customer service through timely, courteous, and diplomatic handling of customer interactions
- Answer inbound phone calls and communicate effectively with dental and vision professionals and insured members
- Provide website navigation support and password resets to customers
- Meet area production standards and Group metrics
- Other duties as assigned
Essential Qualifications
* High school diploma or equivalent
- 0-2 years of related experience in contact center, customer service, dental office, and/or insurance experience
- Ability to work overtime when required to support business needs
- Excellent verbal and written communication skills
- Demonstrates initiative when assessing situations
- Proficient use of computer systems and keyboarding skills
Preferred Qualifications
* Previous experience in the insurance industry
- Knowledge of dental and vision benefits
- Experience with customer relationship management (CRM) software
- Bilingual or multilingual skills
What We Offer
* Hiring/Retention Bonuses up to $850!
- Competitive starting wage of $15 per hour
- Annual Short-Term Incentive (Bonus) Plan
- Comprehensive Medical, Dental, and Vision insurance
- 401(k) Retirement plan with a company match of up to 3%
- Time off to care for yourself and others
- Opportunities for professional development and career growth
- Inclusive and diverse workplace culture
- Additional popular benefits, including tuition reimbursement, student loan repayment, an incentivized well-being program, adoption assistance, paid time off for volunteering, and career development opportunities
Work Environment and Culture
Our company culture is built on the principles of mutual respect, open communication, and a commitment to excellence. We're a team-oriented organization that values diversity, equity, and inclusion. We're committed to creating a workplace that's safe, inclusive, and supportive of all employees. Our work environment is fast-paced and dynamic, with opportunities for growth and development.
Compensation and Benefits
We offer a competitive salary and benefits package, including a comprehensive medical, dental, and vision insurance plan, 401(k) retirement plan with a company match, and time off to care for yourself and others. We also offer opportunities for professional development and career growth, as well as additional popular benefits, including tuition reimbursement, student loan repayment, an incentivized well-being program, adoption assistance, paid time off for volunteering, and career development opportunities.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity, or any other characteristic protected by law. We're committed to creating a diverse and inclusive workplace culture that values and respects all employees. Apply for this job