Experienced Senior Customer Experience Program Manager – Azure Cloud Services
At arenaflex, we're on a mission to empower every person and every organization on the planet to achieve more. As a Senior Customer Experience Program Manager, you'll play a pivotal role in delivering world-class cloud services to our customers, helping them succeed in the ever-evolving digital landscape. If you're passionate about customer success, data-driven insights, and collaborative teamwork, we invite you to join our dynamic team and make a meaningful impact.
About arenaflex
arenaflex is a leading provider of cloud services, dedicated to empowering businesses and organizations to achieve their full potential. Our commitment to innovation, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. As a Senior Customer Experience Program Manager, you'll be part of a talented team that shares your passion for delivering exceptional customer experiences.
Position Overview
We're seeking an experienced Senior Customer Experience Program Manager to join our Azure Customer Experience (CXP) Program Management Office (PMO). As a key contributor to our team, you'll be responsible for delivering actionable qualitative and quantitative insights to drive product improvements and increase customer satisfaction with Azure. Your expertise in customer insights analysis, stakeholder alignment, and program management will help us build systems and processes that simplify our triage and delivery of insights.
Responsibilities
As a Senior Customer Experience Program Manager, your key responsibilities will include:
- Customer Insights Analysis: Analyze evidence-based data and leverage insights to drive engineering alignment using Customer Stories & Reports that deliver an understanding around customer pain points, customer challenges, and competitive challenges related to quality and resiliency themes.
- Insights Reports: Synthesize insight reports and communicate a comprehensive view of top customer pains quantified by return-on-investment implications to address systemic issues impacting customer experience. Collaborate with engineering product teams on a transparent and consistent process for acknowledging and responding to scenarios.
- Leverages Learnings: Leverage learnings to build engineering-backed roadmaps for prioritized scenarios.
- Guidance for Additional Research: Provide guidance for conducting additional research to address customer evidence gaps. Facilitate direct engagement with customers via online community engagement.
- Stakeholder Alignment: Lead and orchestrate v-teams through a predictable and unified rhythm of business cadence. Coordinate feedback delivery and close the loop with Feedback partners on status of asks.
- Continuously Improve the Insights Program: Gather feedback from stakeholders and customers to identify areas for improvement. Refine and iterate program processes, tools, and strategies based on data and feedback.
Embody Our Culture and Values
At arenaflex, we're committed to creating a culture of inclusion, respect, and accountability. As a Senior Customer Experience Program Manager, you'll embody our values by:
- Demonstrating a growth mindset and a passion for innovation
- Collaborating with cross-functional teams to drive customer success
- Embracing diversity and inclusion in all aspects of our business
- Fostering a culture of transparency, accountability, and open communication
Qualifications
To succeed in this role, you'll need:
- Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience
*
3+ years experience working on Azure cloud services
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3+ years experience working on data analysis
* Proficient in orchestrating interactions with clients and guiding them through complex processes
Preferred Qualifications
If you have:
- Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience
*
6+ years experience working on data analysis
*
5+ years customer-facing experience
*
Skilled communicator adept at engaging in technical discussions with stakeholders
*
Employs a systematic approach and understands process standardization
What We Offer
As a Senior Customer Experience Program Manager at arenaflex, you'll enjoy:
- Competitive salary: A base pay range of USD $112,000 - $218,400 per year, with a different range applicable to specific work locations
- Benefits and perks: Certain roles may be eligible for benefits and other compensation
- Opportunities for growth and development: Collaborate with cross-functional teams to drive customer success and innovation
- Diverse and inclusive work environment: Join a culture that values diversity, respect, and accountability
How to Apply
If you're passionate about customer success, data-driven insights, and collaborative teamwork, we invite you to submit your application. Don't miss this opportunity to join our dynamic team and make a meaningful impact. Apply now to become a Senior Customer Experience Program Manager at arenaflex! Apply To This Job Apply for this job