Position Summary

The Early Intervention (EI) Supervisor is responsible for the direct supervision, performance management, and daily operational oversight of Early Intervention Service Coordinators/Case Managers. This role ensures services are delivered in compliance with IDEA Part C, BabyNet, Medicaid, and organizational standards while driving productivity, documentation quality, and family-centered practices. The EI Supervisor plays a critical role in staff development, service continuity, and risk mitigation.

Essential Duties and Responsibilities

• Supervise and support assigned EI Service Coordinators/Case Managers
• Monitor caseloads, service delivery, and unit productivity to ensure program targets are met
• Review documentation for accuracy, timeliness, and compliance with BabyNet and Medicaid requirements
• Provide ongoing coaching, mentoring, and corrective guidance to staff
• Conduct regular individual supervision sessions and team meetings
• Ensure timely initiation of services and prevent gaps in service delivery
• Respond to family concerns, service issues, and escalation events
• Collaborate with interdisciplinary teams, providers, and community partners

Productivity & Performance Oversight

• Monitor weekly and monthly unit production by Service Coordinator • Ensure adherence to established productivity and documentation standards • Identify early warning indicators for performance or compliance risk • Support staff with schedule planning, visit execution, and workflow efficiency

Compliance & Quality Assurance

• Ensure compliance with IDEA Part C, BabyNet policies, Medicaid billing rules, and internal protocols
• Conduct documentation reviews and audits as required
• Ensure timelines for IFSP development, service initiation, and reviews are met
• Participate in corrective action responses and quality improvement initiatives

Leadership & Collaboration

• Serve as a liaison between frontline staff and leadership • Collaborate with managers and administrators to support program goals • Assist with operational planning, workflow improvements, and system changes • Foster a culture of accountability, professionalism, and continuous improvement

Required Qualifications

• Bachelor's degree in human services, Social Work, Early Childhood Education, or related field (master's preferred)
• Minimum of 3–5 years of experience in Early Intervention or similar human services programs
• Prior supervisory or lead experience preferred • Working knowledge of IDEA Part C, BabyNet, and Medicaid requirements
• Strong organizational, communication, and leadership skills

Preferred Skills

• Experience supervising EI Service Coordinators or Case Managers
• Strong documentation review and compliance monitoring skills
• Ability to analyze productivity data and implement corrective strategies
• Conflict resolution and coaching experience • Proficiency with electronic health records and case management systems

Work Environment & Expectations

This position may include a combination of remote, office-based, and field responsibilities. The EI Supervisor must be accessible to staff, responsive to families, and available to address operational needs during standard business hours.

Reporting Relationship

The Early Intervention Supervisor reports to the Assistant District Manager, depending on organizational structure.