Analyst Lead, Business Systems Analysis

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact — in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:

As an Analyst Lead, Business Systems Analysis, you will support a portfolio of global clients by combining business analysis, technical support, and client-facing consulting. You will act as a key technical escalation point, ensure SLA adherence, and contribute to revenue-generating initiatives through solution design and delivery.

What you will be doing:

• Serve as primary technical escalation and L2 support contact for assigned clients.

• Maintain strong understanding of client systems, configurations, and business processes.

• Resolve incidents, consult on system functionality, and provide best-practice recommendations.

• Translate business requirements into technical specifications and support solution sign-off.

• Identify revenue-generating opportunities and support simple projects or enhancements.

• Participate in release management, PCI audits, and internal initiatives.

• Maintain client documentation and support Service Desk SLAs.

• Join on-call rotation and provide occasional 24x7 first-line support.

What you bring:

• Bachelor’s or Master’s degree in IT or a related field.

• Typically 2–4 years of relevant experience in business or systems analysis, preferably within financial services or payments.

• Strong analytical, troubleshooting, and problem-solving skills.

• Experience with APIs and real-time integrations; Postman or similar tools are a plus.

• Ability to communicate technical concepts in a clear, business-friendly way.

• Experience working with ServiceNow and Jira in an L2 or client support environment.

• Exposure to high-priority incident management and on-call support rotations.

• Applies company policies and procedures to moderately complex issues and exercises sound judgment.

• Builds strong internal and external working relationships.

• Demonstrates growing bankcard and payments domain knowledge.

• Exposure to code and database analysis across distributed or mainframe platforms (e.g. SQL, Java, COBOL) is a plus.

• Availability to work partially aligned with US hours (Poland: 2:00 PM – 10:00 PM).

• Very good to advanced English (C1–C2).

• ITIL, PMP, or similar certification is an advantage.

What we offer you:

At FIS, we are as committed to growing our employees’ careers as our own business. We offer:

• Opportunities to innovate in fintech

• Inclusive and diverse team culture

• Option to work fully remotely with all necessary equipment provided (laptop, monitors, accessories)

• Professional development via internal training platforms and LinkedIn Learning

• Competitive employment contract with benefits: private healthcare (also for family), life insurance, pension plan, lunch and sports card

• A work environment built on work‑life balance principles

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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