Systems Analyst
Wellington Management is a private partnership offering comprehensive investment management capabilities. The role of Systems Analyst involves supporting non-investment professionals with their workflow processes and ensuring efficient resolution of technology-related issues while collaborating with various IT teams.
Responsibilities
- Support all aspects of the end user computing platform and technology service delivery for non-investment business professionals
- Advance our customized support model designed to provide the highest level of service delivery to the business community
- Employ problem-solving skills on inquiries and issues that arise as part of the day-to-day business workflow
- Drive for issue prevention by employing root-cause analysis, issue tracking, trend analysis and status reporting
- Coordinate IT staff and contractors to provide maintenance and repairs, moves and equipment exchanges
Skills
- One year of customer support in a helpdesk or desktop support environment
- Experience in PC hardware – desktops, laptops and tablets
- Strong knowledge of Microsoft operating systems
- Strong knowledge of Microsoft Office including Outlook
- Experience with MAC OS X
- Experience with remote computing technologies including VPN, Terminal Server, and broadband
- Strong knowledge of mobile devices (iOS, Android, etc.)
- Working knowledge of Internet/Intranet Technology
- Must be self-starter possessing drive and ability to work with minimal supervision
- Ability to manage conflicting priorities effectively
- Ability to perform research and share knowledge with team members
- Proven project and delivery management skills
- Attention to detail, strong written and oral communication skills
- Ability to work well in a team environment
Benefits
- Discretionary Corporate Bonus and/ or Incentives
- Retirement plan
- Health and wellbeing
- Dental
- Vision
- Pharmacy coverage
- Health savings account
- Flexible spending accounts
- Commuter program
- Employee assistance program
- Life and disability insurance
- Adoption assistance
- Back-up childcare
- Tuition/CFA reimbursement
- Paid time off (leave of absence, paid holidays, volunteer, sick and vacation time)
Company Overview
Company H1B Sponsorship