Medical Records Retrieval Specialist (Onsite Travel as needed) Knoxville, TN

Position Title: Medical Records Retrieval Specialist Employment Type: Temporary / Seasonal Location: Knoxville, TN Shift Hours: 8:00 AM PST – 04:30 PM PST

Position Overview

• This role plays a key role in supporting medical record retrieval efforts for quality, compliance, and risk adjustment programs. The position is primarily remote, focused on accessing electronic medical records (EMR) using secure systems. From time to time, onsite retrieval assignments may be required based on project needs
• The ideal candidate is detail‑oriented, professional, and able to manage assigned tasks independently while maintaining strict confidentiality and adhering to all HIPAA requirements.

Remote Download (Primary Work)

• Retrieve medical records from EMR/EHR systems using secure, HIPAA‑compliant tools.
• Perform quality checks to ensure records are complete, legible, and properly captured.
• Scan, index, validate, and upload medical documentation into company systems.
• Maintain confidentiality and follow all compliance, privacy, and data handling protocols.
• Communicate professionally with provider offices when access coordination is required.

Onsite Retrieval (As Needed)

• Conduct onsite medical record retrieval at designated provider facilities when remote access is not available.
• Travel locally within the region and, when required, complete air travel for assignments.
• For local onsite work: mileage (Trip Fees) plus hourly or record pay (whichever is higher based on pay cycle) is provided.
• For assignments requiring air travel: company covers flights, lodging (if applicable), and rental car per policy.
• Safely manage and transport company-issued equipment.

Requirements

Required Qualifications

• High school diploma or equivalent.
• Basic computer literacy and comfort navigating EMR/EHR portals or secure digital tools.
• Strong attention to detail, documentation accuracy, and organization.
• Effective communication skills and professionalism with provider staff.
• Ability to maintain confidentiality and strict compliance with HIPAA.
• Valid, active driver’s license (DL).
• Clean Motor Vehicle Record (MVR).
• Personal vehicle with active insurance under the candidate’s name.
• Ability to lift and carry up to 25 pounds (equipment such as laptop bags, scanners, etc.).
• Ability to travel locally and complete occasional flights when assignments require.

Preferred Qualifications

• Previous experience in medical records, EMR/EHR systems, healthcare administration, or provider-facing roles.
• Working knowledge of HIPAA and PHI handling.
• Prior experience in remote or field-based medical record retrieval.

Work Environment & Physical Requirements

• Primary work is performed remotely using company-approved access systems.
• Periodic field assignments based on project needs.
• Local travel typically covers 30-40 miles per assignment; occasional inter-island or regional flying may be required.
• Ability to sit for extended periods while working remotely and to stand/walk during onsite retrievals.
• Must be able to lift and carry up to 25 lbs.

Benefits

• Remote EMR Download Work: $12.00 per hour.
• Onsite Medical Record Retrieval: For onsite assignments, you will receive either $12.00 per hour or $3.00 per completed record, whichever results in higher earnings for the applicable pay period.