[Remote] Operations Support Associate
Note: The job is a remote job and is open to candidates in USA. Doma Technology LLC is focused on simplifying and enhancing the closing process for lenders and real estate professionals. The Operations Support Associate role involves supporting the title team through effective handling of lender communications and ensuring smooth transaction processes.
Responsibilities
- Learn to use our title production software, and complete corresponding actions within it
- Serve as the primary point of triage for inbound emails requiring manual review
- As familiarity and performance are demonstrated, support phone communications
- Conduct quality review of all documents for signatures
- Identify documents for needed actions as per Lender Instructions
- Sort and file necessary documents for recording
- Facilitate the management of secured emails
Skills
- 1+ years of experience in title & escrow needed
- Excellent phone, email, face-to-face and remote communication skills
- The ability to multitask and focus as required and to be proactive
- Ability to thrive in a fast-paced, metrics-driven work environment
- Extreme attention to detail and organizational skills
- Open minded to process changes, continuous system updates and enhancements
- Have a driven, positive attitude and ability to work as a team player
- Proficient in using various computer programs and ability to navigate educational, company-provided resources
Benefits
- Medical/dental/vision insurance
- 401(k)
- Generous vacation time
- Paid bonding leave
- Work/Life Balance - We encourage taking Paid Time Off (PTO)!
- 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity)
- Incredible medical, dental, and vision benefits options to allow you to customize to you and your family’s needs that all start in the following month following your first day of employment
- Health Savings Account (HSA)
- 401K with company match program
- Short-Term & Long-Term Disability
- Supplemental Life and AD&D Insurance
- Critical Illness, Injury and Hospital Insurance
Company Overview
Company H1B Sponsorship