Partner Success Coordinator
Title: Partner Success Coordinator
Location: Remote-UK
Salary: Up to £35,000 / annually
About PSI
We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: https://www.psiexams.com/
About the Role
The Partner Success Coordinator at PSI supports the GMetrix business through daily operational tasks relating to the administration and implementation of content and service partners. This role reports to the Partner Success Manager.
This role is a full-time permanent position, flexible from Monday to Friday during typical office hours. This role can be performed remotely.
Role Responsibilities
- Help setup partners and implement their products with the GMetrix systems.
- Help coordinate projects and tasks with internal teams (marketing, operations, and development).
- Maintain overall partner product health and viability, ensuring full offerings are enabled with necessary resources, then updating when needed.
- Track and monitor projects for new product offerings and releases, while coordinating needs between internal and external users (partners, subject matter experts, and the content team).
- Maintain sales enablement files for partner products.
- Assist with general account management for partnership, coordinating reports, communications, and support needs.
Knowlege, Skills and Experience Requirements
- High school diploma or equivalent education al level expected. Bachelor’s degree level preferred.
- 1-2 years experience in client management, account management, program or project management, or a related field.
- Experience using customer or development ticketing systems is preferred.
- Experience with project management tools like Monday is preferred.
- Proficiency with Microsoft Office or equivalent programs is required (spreadsheets, word processing, presentations, email, meeting/messaging platforms, etc.).
Benefits & Culture
At PSI, our culture is to be transparent and fair. That’s why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
- 401k/Pension/Retirement Plan – with country specific employer %
- Enhanced PTO/Annual Leave
- Medical insurance – country specific
- Dental, Vision, Life and Short-Term Disability for US
- Flexible Spending Accounts – for the US
- Medical Cashback plan covering vision, dental and income protection for UK
- Employee Assistance Programme
- Commitment and understanding of work/life balance
- Dedicated DE&I group that drive core people initiatives
- A culture of embracing wellness, including regular global initiatives
- Access to supportive and professional mechanisms to help you plan for your future
- Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities