International Banking Ops Associate - Global Trade Operations

U.S. Bank is committed to helping customers and businesses make smarter financial decisions. The International Banking Operations Associate is responsible for supporting the processing of Global Trade & Standby Services and Foreign Exchange banking products, acting as a key intermediary between customers and banking institutions.

Responsibilities

• Process and support Global Trade & Standby Services (GTSS) and Foreign Exchange (FX) transactions across the full transaction lifecycle, including trade documents, payments, settlements, and investigations
• Review, examine, and reconcile trade and FX documentation to ensure accuracy, completeness, and compliance with contractual terms, internal policies, regulatory requirements, and service‑level agreements
• Act as a primary liaison between internal partners, external clients, and correspondent banks to facilitate timely and accurate processing of global trade transactions
• Communicate clearly and professionally via email (primary) and phone to resolve inquiries, clarify documentation requirements, and address transaction issues
• Identify discrepancies or risks, escalate issues appropriately, and support timely resolution to minimize customer and operational impact
• Maintain strong productivity, quality, and accuracy standards in a high‑volume, detail‑driven operations environment
• Contribute to continuous process improvement while upholding the highest standards of customer service and operational integrity

Skills

• High school diploma or equivalent
• At least one year of relevant work experience
• Prior experience with import/export trade products or international payments
• Strong customer service mindset with the ability to manage sensitive or time‑critical transactions
• Highly motivated, proactive, and self‑driven; able to manage workload independently
• Comfortable collaborating with internal teams and external banking partners across different time zones
• Strong organizational skills and ability to prioritize multiple transactions simultaneously

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

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