Technical Product Manager

Company Overview

Voted #1 EHR by PC Mag, WRS Health delivers a fully integrated cloud based EMR and practice management solutions to its clients. We bring solutions to physicians by providing constant enhancement of our products and services including EHR, practice management, marketing, patient coordination and billing.

Job Purpose and Role

The Technical Product Owner (TPO) acts as the bridge between business objectives and technical execution, ensuring that products are developed in alignment with strategic goals and technical standards. As the primary advocate for the customer, the TPO works closely with UI/UX architects, developers, and stakeholders to deliver high-quality, value-driven product releases. This role is responsible for guiding the product lifecycle from concept to launch and beyond, ensuring that user needs are met while maintaining technical integrity. As a key leader, the TPO is ultimately accountable for the product’s success and continuous alignment with both business and user expectations. Prior experience in healthcare or healthcare-focused software is considered an advantage.

Key Responsibilities

Product Ownership & Agile Leadership

• Act as the primary contact for major system issues and product-related inquiries.
• Gather and document requirements from clients and internal stakeholders.
• Manage and prioritize the product backlog, ensuring readiness for development.
• Lead Agile ceremonies including sprint planning, sprint reviews, and other team meetings.
• Collaborat closely with developers and QA to ensure product quality, accurate implementation, and smooth releases.
• Communicate the value of new features to internal teams and clients.
• Oversee and mentor the Product Owner team, including goal-setting, project assignments, and performance evaluations.
• Maintain internal tools such as developer PTO and assignment trackers.

• Handle system certification processes (e.g., ONC, Surescripts, MDToolbox/DEA).
• Ensure ongoing compliance with healthcare regulations and industry standards.  

Manual Testing Team Oversight

• Managed structure and productivity of the manual testing team.
• Aligned testing timelines with product delivery schedules.
• Provided regular performance feedback.

Clinical Services (MIPS) Oversight

• Directed MIPS Services in line with financial and strategic objectives.
• Ensured regulatory compliance and managed escalations.
• Coordinated with Reg-ent and leadership, delivered financial reporting, and trained new staff on MIPS-related tasks.

Qualifications

• Proven experience conducting user research and synthesizing insights through user flows, personas, and other methodologies.
• Experience in the healthcare or health technology industry related to medical practices
• Demonstrated ability to manage conflicting priorities, distinguish between critical roadblocks and distractions, and make sound decisions under pressure.
• Strong data-driven mindset with experience leveraging analytics to inform product decisions.
• Proactive and self-motivated, with the judgment to know when to seek guidance.
• Extensive experience gathering, documenting, and communicating detailed requirements, including functional, technical, reporting, and data needs.
• Exceptional communication skills, with the ability to influence and build consensus across diverse teams and stakeholders.
• Deep experience working in Agile environments, breaking down epics into actionable stories, and guiding teams through the software development lifecycle.
• Track record of successful technology product design, implementation, and delivery.
• Advanced analytical, problem-solving, and critical thinking abilities.
• Demonstrated leadership experience, including team management and mentoring.
• Proficiency with Jira and cloud-based architectures.

This is an Independent Contractor position.

Job Type: Full-time Remote

Hours: 8:30 AM to 4:30 PM EST or 9:00 AM to 5:00 PM EST

This job description is intended to describe the general requirements for the position.  It is not a complete statement of duties, responsibilities or requirements.  Other duties not listed here may be assigned as necessary to ensure proper operations of the department.