Lead Engineer – Software Defined Storage (Storage & Backup)

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What We'll Bring:

What You'll Bring:

Key Responsibilities

1) Commvault – Backup, Recovery, and DR Engineering

• Administer and support enterprise Commvault environments (e.g., CommServe, MediaAgents, policies, schedules, retention, reporting).
• Monitor backup operations, troubleshoot failures, and drive performance/throughput improvements.
• Engineer and enhance backup/restore strategies to meet RPO/RTO, compliance, and cyber resilience requirements, including routine restore validations and DR test support.
• Implement operational governance (standard runbooks, KPIs, alerting, incident/problem/change alignment).

2) IBM Spectrum Scale – GPFS / ESS Operations & Engineering

• Support and maintain GPFS / ESS environments: health monitoring, capacity planning, performance tuning, patching support, and incident triage.
• Execute and improve operational procedures for scaling, upgrades, and resiliency across Spectrum Scale clusters.
• Collaborate with vendors/partners as needed to resolve complex issues and reduce operational risk through proactive management.

3) Linux Engineering + Scripting/Automation (Toil Reduction)

• Build automation for repeatable operations (provisioning, validation checks, reporting, backups, lifecycle tasks).
• Develop and maintain scripts and workflows (e.g., Bash/Python) and integrate with enterprise tooling for observability and reliability.
• Produce high-quality documentation, runbooks, and knowledge articles to enable consistent operations and cross-team execution.

4) Block Storage Operations (Recommended Skill Area) – Pure / Unity / PowerStore

• Provide engineering support and operational oversight for block storage platforms including Pure Storage, Dell EMC Unity, and Dell PowerStore (capacity, performance, incident response, lifecycle coordination).
• Support storage connectivity concepts (e.g., multipathing, iSCSI/FC fundamentals) and coordinate with network/compute teams for end-to-end issue resolution.

5) Service Delivery, Reliability, and Collaboration

• Participate in on-call rotations as required and drive improvements that reduce repeat incidents.
• Partner with application/platform teams to onboard workloads, define protection policies, and ensure recoverability.
• Ensure changes follow governance and operational readiness standards (validation plans, rollback, post-change verification).

Impact You'll Make:

Required Qualifications

• Strong hands-on experience with Commvault administration and troubleshooting in an enterprise environment.
• Working experience with IBM Spectrum Scale (GPFS) / ESS operations and support.
• Strong Linux administration skills and proficiency in scripting/automation (e.g., Bash and at least one higher-level scripting language).
• Proven ability to troubleshoot complex infrastructure issues, perform root-cause analysis, and implement durable fixes.
• Strong communication skills with ability to coordinate across global teams and document operational standards clearly.

Preferred / Nice-to-Have

• Experience supporting block storage platforms: Pure Storage, Dell EMC Unity, Dell PowerStore. (For Costa Rica, this skill is recommended vs. mandatory.)
• Experience with ITSM processes (incident/problem/change) and operational governance for infrastructure platforms.
• Exposure to hybrid/cloud-integrated backup or storage designs.

Working Model / On-Call

• Participate in an on-call rotation and support planned maintenance windows as needed.

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