Support Specialist - Parts & Service

At Pattison Agriculture we seek talent ready to GROW, CONNECT AND EVOLVE with us! We are looking for a Support Specialist – Parts & Service to join our fast-paced, energetic organization. This position is worked remotely based out of Saskatchewan, Western Manitoba, or Eastern Alberta.

As a Support Specialist, you will collaborate with our Parts & Service teams to provide interdepartmental customer call support for all Pattison Ag locations, allowing our front-line teams to focus on delivering an engaging and responsive customer experiences at the local branch level. In one of Canada’s top John Deere dealer organizations you will deliver quality work in a friendly and collaborative environment that encourages learning and growth.

Responsibilities

• Provide exemplary external customer service (professional phone etiquette, attentive listening, timely responses), and support on-site employees to better serve customers
• Setup and maintain ticketing system through customer calls, texts, and emails
• Provide flexibility through extended business hours, weekends, holidays, and when there is overflow call volume during high peak periods
• Manage large amounts of inbound/outbound communications for both Parts & Service, timely follow up on outstanding ticket inquiries
• Identify and document customer needs, clarify information, research issues, and provide solutions and/or alternatives to customer inquiries
• Seize opportunities to promote and sell the company’s products/services when they arise
• Provide feedback on ways to improve communication and workflows between all internal/external partners
• Provide locations support after hours on work order initiation for technician’s and technician dispatch
• Share best practices amongst colleagues
• Complete related administration tasks as needed
• Participate in special company/department projects assigned by the Support Team Manager
• Maintain accurate internal/external records that meet requirements
• Participation in meetings and training as required

Requirements

• 4+ years experience in the agriculture industry as a Parts, Service, or Precision Ag Technician, in a customer-facing or support role
• Vocational or technical training in Parts or Service is a definite asset or a combination of education and experience
• Strong interpersonal/teamwork, analytical & problem-solving skills
• Effective communication, active listening and empathy
• Self-motivated, driven, detail oriented
• Advanced machinery knowledge preferably John Deere
• Ability to operate in parts catalog and service advisor
• Proficient on the computer & Microsoft Office​
• Multi-tasking ability
• Valid driver’s licence, ability to work remotely and travel as needed

CONNECT with us today!

Whether you're new to this field or experienced in other related fields, we offer continued education and training to help you thrive and expand your knowledge! Our 18 locations across Saskatchewan and Manitoba offer endless opportunities for you to GROW.

You’ll receive competitive wages, comprehensive benefits/pension, and future career opportunities in Parts, Sales, Service, and more. Contribute your strengths to a purpose-driven organization when you EVOLVE your career with Pattison Agriculture!

Apply early as recruitment for this position is ongoing and may be filled prior to the closing date. Candidates must be legally entitled to work in Canada.

We would like to thank all who apply; however, only those candidates selected for an interview will be contacted.