Player Support Specialist
About our game
Taonga: the Island Farm is an immersive exploration and adventure game set on a colorful tropical archipelago.
What begins as a casual farming experience gradually evolves into a rich, multi-layered adventure. Players discover increasing depth through travel, story-driven quests, strategic battles, engaging mini-games, competitive events, and much more—transforming the game into a captivating midcore adventure with sophisticated mechanics.
We are looking for a dedicated Player Support Specialist to join our team in expanding the world of Taonga and bringing delightful experiences to our players.
Responsibilities
Providing player support - answering game-related questions, resolving technical and payment issues, addressing complaints
Managing reviews on Google Play and App Store
Moderating the game chat and social networks
Monitoring game performance (with Grafana and other tools)
Informing the developers of emerging issues
Participating in testing game updates and the game Portal, collaborating closely with QA
Collecting player feedback.
Our ideal candidate
Is fluent in English (C1 Advanced Level)
Has strong technical proficiency on both PC and mobile devices
Is ready and willing to learn and enhance qualifications, including through company-sponsored courses
Has extensive gaming experience and passion for games
Is highly self-disciplined and responsible
Has an up-to-date PC, an Android mobile device, a stable internet connection.
You will have the opportunity to showcase your skills through our test assignment.
Who you'll be working with
We are a high-performing team of professionals who thrive in a focused environment. We achieve exceptional results through rigorous planning and disciplined execution, which allows us to deliver outstanding quality while protecting our time of leisure and rest.
Gaming is an inherent part of our lives. With a wide range of tastes across genres, we keep fresh the understanding of what it's like to have fun in a game. Together we apply this knowledge to create experiences full of joy and wonder for our players.
What we offer
100% remote work (except from Russia and Belarus)
Work schedule: Sunday to Thursday, 6:00–15:00 Cyprus time (EET), including a 1-hour lunch break
Onboarding period schedule: Sunday to Thursday, 11:00–20:00 Cyprus time (EET), including a 1-hour lunch break
Shifts on public holidays based on team needs
Hourly pay rate depending on the test assignment and interview
Position as an independent contractor.