12911P1-Claims Associate Analyst

What We Do

STG Logistics ("STG") is a premier provider of managed and extended port-to-door outsourcing services. STG delivers holistic solutions to our customer's supply chain by integrating our best people, premium technology, a nationwide drayage network, intermodal operations, CFS facilities, and warehouse fulfillment locations to provide exceptional logistics services.

Who We Are

Our People Are The Difference. At STG, we're people-first and invested in our team members, ensuring they are the most highly trained, tech-savvy, and customer-centric individuals.

Summary

The Claims Associate Analyst is responsible for coordinating and supporting initiatives relative to the evaluation, processing, and handling of cargo claims for STG Distribution. Acts as a liaison between the organization, its insurance provider and agents, claimants, and carriers regarding the status and eligibility for coverage for all relevant claims. Submits, administers, and generates reports to STG Claims Manager, and upper management related to claims. Position will also include other cargo claim related job functions along other STG lines of business including job responsibilities related to subrogation and multiple mailbox monitoring/responses.

WHAT YOU’LL DO

• Reviews, evaluates, processes, and makes recommendations for timely handling and resolution of cargo claims from initial opening to claim close.
• Acts as a liaison between the company, its insurance providers, agents, third party administrators, claimants, and carriers regarding eligibility of coverage and claim status.
• Subrogate all claims to mitigate company and customer loss, negotiate disputed settlements  and process payments to customers.
• Enforce carrier agreements to maintain delivery requirements and all customer contractual resolution windows. 
• Communicates reporting procedures and notification of claims to managers, supervisors, and employees. 
• Maintain claim files and reporting/recordkeeping requirements.
• Prepares claims costs reports for management, sales, and accounting. 
• Analyze trends in frequency and severity and prepares loss data reports. 
• Submits required reports and notices to insurance providers. 

STG Logistics reserves the right to change duties, responsibilities, and activities at any time with or without notice

WHAT YOU'LL BRING

• Associate's degree preferred
• 2+ years of related experience preferred
• Knowledge of cargo claims  
• Knowledge of insurance coverages. 
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Exhibit excellent communication skills, both verbal and written.
• Ability to organize and prioritize workload.  
• Ability to handle confidential information in a professional manner while using sound judgement and discretion in processing claims and assisting management. 
• Ability to work in cooperation with others as a team to achieve desired results. 

Compensation & Benefits Information

• Salary Range: $48,300 - $69,037
• Bonus Eligible
• A list of STG benefits can be found here: STG Benefits Summary

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, geography, and other job-related reasons.

WORK ENVIRONMENT

The work environment characteristics described here represent those an employee encounter while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

STG Logistics is an equal-opportunity employer. STG considers all qualified applicants and employees for hiring, placement, and advancement without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. We invite you to join our diverse & growing team.