Dealer Performance Manager | Powersports
Role Summary
LIVIUM, a division of Jackson Dawson is seeking a Dealer Performance Manager (DPM) to drive dealer success across TrueTrack and Performance Coaching programs. This role owns the dealer journey from onboarding through long-term retention and expansion, turning data into action and action into results. The DPM sits at the intersection of coaching, customer success, and dealer operations ensuring dealers understand what to do and actually execute.
Ideal Candidate
A former dealership operator or senior manager who is data-driven, action-oriented, and unafraid of direct accountability conversations. You don’t just provide insights, you ensure execution and measurable improvement.
Position Details
- Full-time, remote (U.S. time zones required)
- Salary-based with up to 20% travel
Responsibilities
- Lead kickoff and activation for new dealers, ensuring adoption, data accuracy, and momentum.
- Facilitate 1:1 and group coaching sessions; translate data into actions; build management capability.
- Hold managers to commitments, address performance gaps, and ensure follow-through.
- Build trust with dealer leadership and position as a performance partner, not a vendor.
- Diagnose challenges, develop customized action plans, and lead data-driven business reviews.
- Lead or support 20 Clubs and performance groups to drive collaboration and accountability.
- Increase renewals, identify growth opportunities, and represent dealer needs internally.
- Partner with internal teams to enhance onboarding, coaching, engagement, and outcomes.
- Maintain accurate CRM records, communicate clearly, and contribute to internal playbooks and SOPs.
Qualifications
Required:
- Bachelor’s degree in related field or equivalent work experience
- 7–10+ years in automotive or powersports dealership operations
- Proven success leading teams and performance discussions
- Strong grasp of dealership KPIs, workflows, and CRM usage
- Skilled in phone, virtual, and in-person coaching/facilitation
- Clear written communication and ability to manage conflict effectively
- Experience with 20 Club or Performance Group sessions
Preferred:
- Coaching, consulting, or facilitation background
- Comfort with analytics or BI tools