Key Responsibilities: Business Analysis and Requirements Gathering

• Serve as the primary liaison between business stakeholders (e.g., Marketing, Operations, Finance, Product Management) and the IT/Development teams, focusing specifically on eCommerce capabilities and cross-border operations.
• Conduct in-depth analysis of current business processes, identifying gaps and opportunities for improvement within the existing eCommerce architecture (e.g., shopping cart, payment gateways, fulfillment, taxation).
• Elicit, document, and manage functional and non-functional requirements (FRDs, BRDs) for new features, system enhancements, and major international deployments.
• Develop user stories, process flows, wireframes, and acceptance criteria in collaboration with Product Owners and UX/UI designers.

eCommerce System Expertise

• Maintain expert knowledge of our core eCommerce platform (e.g., Salesforce Commerce Cloud, Shopify Plus, Magento, custom platform) and its integration points with other enterprise systems (ERP, CRM, WMS).
• Analyze and optimize digital storefront performance, conversion funnels, and customer experience features related to global sites (e.g., multi-currency support, localization, region-specific promotions).
• Troubleshoot complex system issues related to the eCommerce stack, performing root cause analysis and recommending technical solutions.

International Expansion Focus

• Identify and document system requirements necessary to support launching the eCommerce business in new international markets (e.g., payment methods specific to a region, complex tax and duty calculation logic, international shipping/logistics).
• Collaborate with legal and compliance teams to ensure new system features adhere to international regulations (e.g., GDPR, local privacy laws, consumer protection acts).
• Analyze the localization requirements for each market, including language packs, cultural adaptations, and region-specific product catalogs.

Testing and Deployment

• Develop comprehensive test plans and coordinate User Acceptance Testing (UAT) sessions with business owners.
• Validate that technical solutions meet the original business objectives and quality standards, particularly in a multi-region, multi-site environment.
• Support the rollout and post-implementation phases of new projects and international site launches.

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
• 5+ years of experience as a Business Systems Analyst, preferably within a retail, consumer goods, or technology environment.
• 3+ years of direct experience working with major B2C or B2B eCommerce platforms and related systems.
• Demonstrable experience supporting or leading the systems implementation aspects of international business expansion or cross-border trade projects.
• Strong understanding of the full software development lifecycle (SDLC) and Agile methodologies (Scrum/Kanban).
• Excellent analytical, problem-solving, and organizational skills.
• Exceptional written and verbal communication skills, capable of presenting complex technical information to non-technical audiences.

Preferred Qualifications:

• Certification in Business Analysis (e.g., CBAP, CCBA) or Agile/Scrum (e.g., CSPO, CSM).
• Familiarity with global payment processing, fraud management tools, and international logistics providers.
• Experience with ERP, CRM, and/or PIM integrations in an eCommerce ecosystem.
• Proficiency in data analysis tools (e.g., SQL, Tableau) to evaluate system performance and business impact.

• Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness.
• Work in a supportive, creative environment where your ideas and growth are valued.
• Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products! 
• Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment.