Software Engineer Intern

Job Description

Software Engineer Intern

Engineering & Integration Shared Services

Who We're Looking For: Zendesk is seeking an innovative and motivated Software Engineer Intern to join our growing Engineering & Integration Shared Services team. This role provides a unique opportunity to lead a self-directed, innovative project focused on next-generation solutions. As an intern, you will primarily drive an exploratory technical project from concept to working prototype, operating outside of the team's critical roadmap.

Responsibilities:

• Innovative Project Ownership: Define the scope, design, and implement an innovative, self-directed software project, focusing on exploratory use cases (e.g., leveraging AI/ML or new integrations)

• Research & Prototyping: Conduct research into potential applications of existing and new technologies and finding synergy to develop a working proof-of-concept or prototype

• Foundational Development: Apply best practices in design, development, documentation, and testing for your project, supported by senior team members

• Technical Documentation: Produce clear and concise documentation detailing solution architecture, implementation, and potential business value

• Agile Exposure: Attend and participate in core team ceremonies (e.g., daily stand-ups, sprint reviews) to learn about the Agile Scrum development lifecycle, focusing on reporting progress for your independent project

• Collaboration & Communication: Work closely with developers, solution architects, and business system analysts to communicate project status, technical challenges, and findings effectively

Qualifications:

• Education/Status: Currently enrolled in a BE/BS/B.Tech or Master's program in Computer Science, IT, or a related technical field, and must be returning to school following the completion of the internship

• Programming: Foundational knowledge or academic experience with one or more object oriented programming languages (e.g., Java, Python, or Node.js)

• Concepts: Basic understanding of API concepts (e.g., RESTful APIs) and fundamental software architecture principles

• Tools: Familiarity with version control systems (e.g., Git/GitHub)

• Agile: Awareness of Agile Scrum methodologies

• Documentation: Ability to write clear and concise technical documentation.

• Language: Fluent in English.

Preferred Skills

• Programming: Experience with Node.js, Python, or Bash scripting is a plus

• Cloud: Exposure to cloud computing concepts (e.g., AWS, GCP, or Azure)

• Low-code/No-code & iPaaS: Understanding of iPaaS and low-code platforms (e.g., Workato, Boomi, Mulesoft)

• CI/CD: Basic understanding or coursework related to continuous integration/continuous deployment (CI/CD) pipelines

• Observability & Monitoring: Familiarity with logging and monitoring tools (e.g., Datadog, Splunk, CloudWatch)

• Data Management: Familiarity with cloud databases (e.g., DynamoDB, Snowflake, BigQuery, SQL)

• AI/ML: Demonstrated Interest in automation using AI, machine learning, or natural language processing

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.