Director of Revenue Cycle Management (RCM)

Location: Remote Department: Operations Reports To: CFO

About FamilyWell

At FamilyWell, we are transforming access to high-quality women’s mental health care through innovative, evidence-based models. We partner with healthcare organizations to deliver integrated behavioral health services that improve outcomes for patients and providers alike.

As we continue to scale, we are seeking a strategic and hands-on Director of Revenue Cycle Management to build and lead a best-in-class RCM function that supports our growth and financial integrity.

About the Role

The Director of Revenue Cycle Management (RCM) will provide strategic and operational leadership across the full revenue cycle and provider enrollment functions. This role is responsible for ensuring accurate, compliant, and efficient reimbursement while optimizing cash flow and reducing denials across all markets.

You will oversee insurance verification, billing, accounts receivable (AR) follow-up, referrals, and multi-state credentialing, while partnering cross-functionally with Clinical, Finance, Product, and Operations teams to scale systems and workflows.

This is a high-impact role for a leader who thrives in a fast-paced, growth-stage environment and is excited to build structure, drive performance, and lead teams through scale.

What You’ll Do

• Own and optimize the end-to-end revenue cycle, including insurance verification, charge capture, billing, payment posting, AR follow-up, and patient collections
• Drive improvements in cash flow, net collections, and operational efficiency
• Identify and resolve bottlenecks to support scalability

• Oversee provider credentialing, re-credentialing, and payer enrollment across all states and payers
• Ensure timely payer setup to support market expansion and provider onboarding
• Maintain payer readiness across all markets

• Establish and monitor key RCM KPIs, including:
• Deliver regular reporting with actionable insights and clear recommendations
• Proactively identify risks and implement solutions

• Lead denial reduction efforts through root-cause analysis, appeals, and payer escalation
• Partner cross-functionally to address upstream drivers of denials
• Ensure accurate and timely resolution of claims

• Advise and support partner practices on Collaborative Care Model (CoCM) (CPT 99492–99494)
• Oversee workflows for documentation, time tracking, and payer requirements
• Maintain compliance with CMS, Medicaid, and commercial payer guidelines

• Develop and enforce standard operating procedures (SOPs)
• Lead RCM technology optimization across EHR, clearinghouse, and billing platforms
• Partner with Product and Engineering to improve automation and system performance

What We’re Looking For

• 7–10+ years of experience in Revenue Cycle Management, with progressive leadership experience
• Deep expertise in medical billing, payer operations, and multi-state credentialing
• Experience in behavioral health and/or CoCM billing strongly preferred
• Proven ability to improve collections, reduce denials, and optimize AR performance
• Strong analytical mindset with the ability to translate data into action
• Experience working with RCM systems, EHRs, and billing platforms
• Demonstrated success leading cross-functional initiatives in a scaling organization
• Excellent communication, leadership, and organizational skills
• CPC certification a plus

Why Join FamilyWell

• Be part of a mission-driven company improving access to women’s mental health care
• Help build and scale critical infrastructure in a high-growth environment
• Work alongside a collaborative, cross-functional leadership team
• Make a direct impact on patient access, provider experience, and financial sustainability