Client Services Regional Manager

Join Trans Ova Genetics in a leadership role where you can make a meaningful impact on both clients and team members while driving continual improvement across our client service organization! This Client Services Representative (CSR) Regional Manager offers the opportunity to lead, coach, and collaborate with a passionate team, serve as a trusted advisor to clients, and help shape service strategies that support their operational success. If you thrive in a consultative, people-focused environment and want to grow your career in the bovine genetics industry, we encourage you to apply.

This position is remote that will cover areas across Washington, Oregon, Idaho, and California.

Responsibilities

• Lead and coach the CSR team by prioritizing team needs, providing guidance and accountability, fostering humility and passion, and driving continuous improvement and collaboration across teams.
• Supervise and develop team members through hiring, training, monthly one-on-ones, performance management, and compliance with organizational policies and applicable laws.
• Facilitate communication and alignment by leading regular CSR team meetings and collaborating with the TOG CS Technical Director and cross-functional partners.
• Deliver exceptional client service by responding within 24 hours, understanding client goals, recommending appropriate products and services, and communicating results and solutions promptly.
• Coordinate production and operations by identifying required information, managing production adjustments, and partnering with production teams to meet client objectives.
• Resolve client issues proactively by consulting on client credit situations, finding win/win solutions, and maintaining accountability and process improvements across teams.
• Build strong internal and external relationships to support trust, loyalty, efficient service delivery, and assistance with accounts receivable, agreements, and logistical coordination.

Requirements

• Bachelor’s Degree required; emphasis in Animal Science, Agribusiness, or related field preferred.
• 3 - 5 years of experience in an agricultural related field is preferred.
• Experience in bovine genetics, beef, or dairy production is highly desirable.
• Ability to work in a fast-paced, team environment as well as possess effective communication and people skills

Company

Trans Ova Genetics, a member of the URUS Group, provides industry-leading reproductive technologies and expertise to cattle breeders through a unique professional services team that works closely with clients to understand their breeding goals and ultimately help clients advance and extend superior genetics. Trans Ova Genetics understands the process that will help multiply a herd’s genetic success. Reproductive technologies such as embryo transfer, in-vitro fertilization (IVF), sexed-semen, genetic preservation, and cloning are considered the reproductive “tools” available for breeders looking to achieve specific breeding and reproductive goals. Internationally recognized as a source of superior animal husbandry and reproductive expertise, Trans Ova Genetics offers an integrated system of regional centers, satellite stations, and on-farm application of reproductive technologies.

Trans Ova's headquarters are in Sioux Center, Iowa, but we have many offices and satellite centers across the country. On-going research and applied science allow Trans Ova Genetics to develop and implement new technologies to help move the science of bovine genetic improvement forward. Trans Ova is dedicated to meeting the requirements of their customers and to continual improvement.