Customer Service Hotel Department - AmTrav
Perk is an intelligent platform for travel and spend management, aiming to enhance productivity and streamline processes. They are seeking a Customer Service Hotel Department Advisor to provide exceptional service by resolving travelers' issues efficiently and managing relationships with hotels and vendors.
Responsibilities
- Making a lot of outbound calls
- Request of folios -calling hotels to request receipts
- Contacting accounts for updated payments -calling passenger or admin. For updated credit card information
- Send multiple pre-authorization forms per day – creating pre-pay forms and on-line virtual cards
- Assist with credit card reversals -calling hotels to reverse cards charged
Skills
- Experience working in travel is a plus but not a requirement
- Spanish Speakers a plus but not a requirement
- Strong communication skills (both oral and written) and can actively listen and empathize with clients
- Comfortable in a coaching environment that stresses skill development (empathy and performance)
- Ability to sit and work at a computer for longer periods of time
- PC proficiency with various Windows applications
- The ability to work well with minimal supervision in a high-volume environment
- Maintain a positive, empathetic and professional attitude towards customers and coworkers at all times
- Successful experience in achieving specific performance goals and objectives
- Have an excellent work record and are eligible for rehire with previous employers
Benefits
- Work from home
- Competitive health, dental, accident, and life insurance plans
- Paid time off
- Paid maternity/paternity leave
- 401K match
- IATAN Travel Agent membership with discounts on travel worldwide
Company Overview