New Business Support Operations Associate
John Hancock is a leading international financial services provider, helping people make their decisions easier and lives better. The New Business Support Operations Associate is responsible for providing excellent service and support, facilitating the money movement of client funds, and ensuring an outstanding client experience.
Responsibilities
- Responsible for following up on participant rollovers in a timely manner
- Responsible for responding to emails and other participant inquiry in a timely manner
- Work directly with financial intermediaries to ultimately channel assets into John Hancock
- Connect with Third Party Administrators and Plan Sponsors to facilitate rollover process
- Complete daily and weekly operational activities while following department policies and procedures
- Respond to routine inquiries from various operation teams both internal and external
- Oversee data integrity requirements
- Proactively share knowledge to ensure team objectives are met
Skills
- Bachelor's degree
- Excellent written communication, phone demeanor, and customer service skills
- Knowledge of financial services is a plus
- Continuous learners
- Team player
- Driven
- Passion for customer service
- Good analytical and problem-solving skills
- Ability to learn quickly
- Detail oriented with the ability to quickly coordinate, prioritize, and work within a multiple task environment
Benefits
- Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
- Financial education and counseling resources
- Up to 11 paid holidays
- 3 personal days
- 150 hours of vacation
- 40 hours of sick time (or more where required by law) each year
- The full range of statutory leaves of absence
Company Overview
Company H1B Sponsorship