[Remote] Seasonal Backcountry Bike Gearhead
Note: The job is a remote job and is open to candidates in USA. CSC Generation is seeking a Seasonal Backcountry Bike Gearhead who possesses a deep, hands-on knowledge of road and mountain bikes. The role involves providing exceptional customer service, assisting riders with product inquiries, and maintaining relationships with customers to enhance their experience.
Responsibilities
- Provide concierge level service to our riders/customers
- Assist riders with general product questions
- Answer calls, chats, and emails
- Build and maintain relationships with our riders
- Solve problems, answer questions about orders, returns, shipping, and order status
- Contact customers via follow-up
- Learn our processes and systems to meet our customers' needs
- Work alongside a motivated and fun team full of riders that are passionate about bikes
- Build your product knowledge through training and assisting our riders
- Answer inbound calls and make outbound calls
Skills
- Deep, hands-on knowledge of road and/or mountain bikes — components, fit, apparel, and gear
- Ability to speak fluently to a customer about drivetrain compatibility, saddle selection, or the difference between a gravel and CX build
- Must be able to use computers daily and have basic computer operating skills
- Must be able to multitask, prioritize, and think on your feet
- Ability to effectively communicate both verbally and written required
- Able to work efficiently and effectively within multiple channels of inquiries
- Experience in the cycling industry preferred
- Customer service and sales experience strongly preferred
- A passion for all things cycling
- A passion for helping people
- Schedule flexibility including weekends and evenings until 10:00pm
- Ability to build and maintain long-term relationships with customers
- Ability to use active listening to identify customer needs, concerns, and complaints
Benefits
- Training is paid
- We provide all equipment for training and for the job, you cannot use personal equipment.
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