Finance Receivables II
Kal Tire is a trusted partner for large and small industries and fleets across Canada, and they are seeking a Finance Receivables Representative II to manage outstanding account resolution and reconciliation activities. The role involves monitoring customer accounts, facilitating dispute management, and adhering to corporate credit and collection policies.
Responsibilities
- Outstanding Account Resolution / Collections
- Actively monitor a queue of trade AR accounts to ensure company delinquency targets remain at acceptable levels
- Maintain daily communication with customers to facilitate on-time payments
- Collect and negotiate payment on overdue accounts
- Record detailed customer notes into system and update customer information as required
- Manage customer hold/releases per established guidelines
- Adhere to direction of assigned collection strategies and administer all collection activities according to established policies and procedures
- Properly leverage and use implemented accounts receivables tools and systems based on established configuration settings
- Monitor all outstanding balances for customer payments and oversee the proper reconciling of all open AR transactions for assigned customers and portfolios
- Communicate and develop strong relationships with customers
- Dispute Resolution
- Handle customer inquiries and resolve complaints with regard to collection matters
- Facilitate resolution and escalation of disputes as per the established dispute management process and system
- Continuous Improvement
- Manage personal objectives in alignment with monthly goals
- Collaborate with Sales / Management to achieve established corporate DSO objectives
- Work with stakeholders outside of F/R to achieve continuous improvement across the Customer to Cash process
Skills
- A/R or Collection experience or equivalent academic training
- Meets established F/R targets
- Ability to effectively manage their assigned account portfolio
- Quality of communication
- Good execution of time management
- Proficient use of MS Office suite (Excel, Word)
- Ability to work in a fast-paced/multi-task environment
- Excellent verbal and written communication skills
- High level of negotiation skills
- Great customer service
- Ability to form strong and productive business relationships with customers
- Bilingual in French would be a strong asset
- High School Diploma, GED or equivalent
- Valid driver's license
- PeopleSoft, FIS Get Paid experience would be an asset
Benefits
- Comprehensive medical and dental benefits
- Employee Assistance Program
- A group RRSP/DPSP matching program
- Discount on tires and mechanical services
- Positive work culture, opportunities for growth and development, and work-life balance.
- Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.
Company Overview