[Remote] Help Desk Technician
Note: The job is a remote job and is open to candidates in USA. CALIBRE Systems, Inc. is an employee-owned mission focused solutions and digital transformation company. They are seeking a Help Desk Technician to provide technical support, troubleshoot issues, and assist users with hardware and software problems, primarily operating in a remote capacity.
Responsibilities
- Serve as the initial point of contact for users seeking technical assistance
- Gather and analyze information about user issues to answer questions regarding installation, operation, configuration, customization, and usage of products
- Provide technical support for hardware, systems, sub-systems, and applications
- Assist users with navigating application menus and may be required to remote into customer’s computers
- Troubleshoot network connectivity issues while working with remote employees
Skills
- Prior IT Service Desk operations experience
- Active SECRET clearance
- Current Comptia certification
- Proficient with troubleshooting all Windows Operating systems
- Ability to troubleshoot and resolve email issues, specifically MS Outlook
- Ability to communicate clearly and effectively, both verbally and in writing
- Telephone and listening skills
- Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues
- High School Diploma or equivalent
- Must perform well as part of a team under direct supervision
- Excellent written and verbal communications
- Must have one of the following: Network+, A+ or Security+ Certification
- Previous computer technical support
- Understanding of Active Directory to unlock and reset passwords
- Proficient knowledge and understanding of Service Desk software and hardware technologies
Benefits
- Full benefits package
Company Overview