Experienced Customer Support Advisor - Remote (MST/PST) - arenaflex
At arenaflex, we're on a mission to revolutionize the way businesses and individuals interact with each other. As a Customer Support Advisor, you'll be at the forefront of this mission, providing exceptional support to our customers and helping them achieve their goals. If you're a customer-centric individual with a passion for delivering top-notch service, we want to hear from you.
About arenaflex
arenaflex is a leading provider of innovative solutions for businesses and individuals. Our suite of products and services empowers our customers to build strong online presence, grow their audience, and scale their business. With a global presence and a team of over 1,700 talented individuals, we're committed to making a positive impact on the world.
The Role
As a Customer Support Advisor, you'll be responsible for providing exceptional support to our customers through live chat and email. You'll be the first point of contact for our customers, and your role will be to resolve their queries, troubleshoot issues, and provide solutions that meet their needs. You'll work closely with our Product Operations team to identify system issues and escalate non-standard customer experiences.
Key Responsibilities
* Engage with customers through live chat and email in a thoughtful, caring, and efficient manner
- Troubleshoot straightforward and complex customer issues
- Keep up-to-date on new product features and improvements
- Collaborate with teammates to learn and improve ways of working to help each other and our customers
- Consistently achieve set targets for pace and quality in live chat and email
- Identify system issues and communicate with our Product Operations team
- Identify non-standard customer experiences and escalate issues
Who We're Looking For
* Must be available for a consistent daily shift for a schedule of 40 hours a week, with weekend and holiday coverage when our customers need us
- To be eligible for this role, you will need to live in one of the following states: Arizona, New Mexico, Oregon, or Utah
- Experience with dynamic writing skills with strengths in grammar and spelling
- Strong reading comprehension to help identify the cause of a problem
- Comfortable working in a independently and collaboratively in a remote role
- Capable managing ambiguity and adapting to change
- Previous customer support experience a bonus
- A quiet, distraction-free work space within a dedicated room. This room will need a door that you can shut, an ergonomic chair, and a desk
- Uninterrupted, reliable network connection
Benefits & Perks
* A choice between medical plans with an option for 100% covered premiums
- Health Savings Account with arenaflex funding
- Fertility and adoption benefits
- Supplemental Insurance plans
- Headspace mindfulness app subscription
- Retirement benefits with employer match
- Flexible paid time off
- Up to 20 weeks of paid family leave
- Equity plan for all employees
- $100 per month remote stipend
- Access to supplemental insurance plans for additional coverage
- Education reimbursement
- Employee donation match to community organizations
- 6 Global Employee Resource Groups (ERGs)
Cash Compensation Range
* $23.08 USD per hour The hourly rate for this position will vary based on job-related criteria, including relevant skills, qualifications, experience, and location, among other factors.
About arenaflex
arenaflex is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock.
Our Commitment
Today, more than a million people around the globe use arenaflex to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At arenaflex, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
How to Apply
If you're a customer-centric individual with a passion for delivering top-notch service, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications.
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. If you require accommodation during the application or interview process, please let us know.
Note
arenaflex will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge. Apply for this job