Experienced Remote Healthcare Customer Service Representative – Join arenaflex Today!
At arenaflex, we're dedicated to delivering exceptional customer experiences in the healthcare industry. As a leading provider of innovative solutions, we're seeking a highly skilled and compassionate Remote Healthcare Customer Service Representative to join our team. If you're passionate about delivering top-notch service, have a strong background in healthcare, and are looking for a challenging and rewarding role, we encourage you to apply today!
The Opportunity
We're looking for a talented individual to join our team of customer service professionals, working remotely in the healthcare systems & services industry in Louisiana, United States. As a Remote Healthcare Customer Service Representative, you'll play a vital role in providing exceptional service to our clients' members or customers, answering inbound phone calls, and resolving their queries and concerns.
About arenaflex
arenaflex is a dynamic and innovative company that's committed to making a positive impact in the healthcare industry. We're passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team. Our company culture is built on the values of empathy, compassion, and excellence, and we're dedicated to creating a work environment that's supportive, inclusive, and rewarding.
Responsibilities
As a Remote Healthcare Customer Service Representative, you'll be responsible for:
- Performing PCP Change/Provider Lookup
- Looking up Medical Benefits such as benefit maximums, copay/coinsurances, Prior Authorization pre-requisite, and coverage
- Reviewing Ancillary Benefits such as Dental, Vision, Over the Counter, etc.
- Processing claims inquiries, Member may receive a bill for a service (ex: MRI procedure)
- Answering enrollment/disenrollment inquiries
- Answering Grievances/Complaints
- Performing billing such as making payments, transaction history, premium inquiries, etc.
- Managing LEP inquires and disputes
- Assisting in material request such as ID cards, Large/Brail print materials, and Catalogs
- Providing self-help options such as member portal
- Providing local locations to pharmacies, OTC and Specialist
Experience Required for Your Success
To be successful in this role, you'll need:
- At least a High School diploma or equivalent
- Minimum of 18 months Call center experience
- Healthcare background a plus
- Minimum of 2 years Computer Experience in work environment
- Ability to multi-task
- Strong written and oral communication skills
- Ability to display empathy and care
- Dedicated area to work from in your home
- Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access/WIFI is not permitted)
What We Offer
As a Remote Healthcare Customer Service Representative at arenaflex, you'll enjoy:
- A competitive salary
- Medical, dental, vision, and 401K benefits
- Earned PTO
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- The chance to make a positive impact in the healthcare industry
Why Join arenaflex?
At arenaflex, we're passionate about creating a work environment that's supportive, inclusive, and rewarding. We believe in empowering our employees to grow and develop their careers, and we offer a range of opportunities for professional development and growth. If you're looking for a challenging and rewarding role that will allow you to make a positive impact in the healthcare industry, we encourage you to apply today!
How to Apply
If you're passionate about delivering exceptional customer service and have the skills and experience we're looking for, please submit your application today. We can't wait to hear from you! Apply To This Job Apply for this job