[Hiring] Apheresis Telerecruitment Representative @American Red Cross

Role Description Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. This position will recruit blood donors by telephone, schedule appointments, coordinate reminders and maintain records to increase the number of donors and blood products to meet the collections goals. Provide support, development and/or leadership guidance to all volunteers.

Key Responsibilities

• Contact by telephone current apheresis and/or whole blood donors to recruit for donation, following a process and appropriate script and escalating difficult calls to senior colleagues.
• Schedule appointments to ensure maximum number of donors are scheduled each day.
• Maintain daily production standard, including phone calls and appointments per hour.
• Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.
• Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability.
• Provide support, guided by senior colleagues, to help fixed site recruitment manager develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.

Pay Rate Starting rate $16.00-16.50 per hour (possibly more for areas with a higher cost of living). Schedule Sunday 9:00AM - 5:30PM, Monday through Wednesday 10:00AM - 6:30PM & Thursday from 9:00AM - 5:30PM Pacific time. Training Must have the ability to work a flexible schedule for the first 4-6 weeks of training.

Qualifications

• Education: High School or equivalent required.
• Experience: 1 year of related experience preferred.
• Skills & Abilities: Ability to work on a team. Computer experience, excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced environment is required.
• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

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