[Remote] FACTS Ed Federal Programs Core Services Support Coordinator

Note: The job is a remote job and is open to candidates in USA. Nelnet Business Services (NBS) is a division of Nelnet, Inc. that provides payment technology and education services to various organizations. The Core Services Support Coordinator role involves providing operational support to ensure the efficient delivery of federally funded services, managing resources, and maintaining communications to ensure compliance and timely service delivery.

Responsibilities

• Maintain working knowledge of core operating systems and provide support to cross-functional teams
• Prepare, input, track, and/or review documentation
• Manage resources, including ordering, inventorying, and collecting printed materials at the end of programs as well as closing down licenses, when applicable, for digital materials
• Manage purchase requests and submit expenses for processing
• Track meeting attendance and provide reports
• Prepare monthly/quarterly communications

Skills

• Bachelor's degree in education, business, operations, or a related field
• Experience working with data systems, learning platforms, or program coordination
• Experience supporting multiple stakeholders in a fast-paced, service-oriented environment
• Strong organizational skills with the ability to manage multiple systems, tasks, and deadlines simultaneously
• Systems-oriented thinking with attention to detail and accuracy
• Ability to troubleshoot technical and access-related issues effectively
• Strong communication skills (written and verbal) with a customer-service mindset
• Ability to collaborate effectively with cross-functional teams
• Proficiency with computer systems and platforms (e.g., Microsoft Office Suite, Creatio, Smartsheet, TITAN, LCMS)
• Ability to prioritize tasks and respond to shifting needs in a dynamic environment
• Demonstrated reliability, accountability, and follow-through
• Commitment to supporting high-quality services
• Bachelor's degree or equivalent experience in education, operations, administrative coordination, or related field
• Working knowledge of educational programs and federally funded services (Title I, II, III, IV, etc.)

Benefits

• Medical
• Dental
• Vision
• HSA and FSA
• Generous earned time off
• 401K/student loan repayment
• Life insurance & AD&D insurance
• Employee assistance program
• Employee stock purchase program
• Tuition reimbursement
• Performance-based incentive pay
• Short- and long-term disability
• Robust wellness program

Company Overview