Client Support Associate
Ryan Specialty is a company focused on providing exceptional client support through their digital platform. The Client Support Associate is responsible for assisting clients with inquiries, resolving issues, and educating them about insurance products throughout the policy lifecycle.
Responsibilities
- Work as part of a team to support external clients by answer calls, chats and emails in an accurate and timely manner
- Assists clients by addressing inquiries, resolving issues, and offering information related to insurance products and services
- Collaborates with underwriting and production teams to provide comprehensive support to clients, particularly during policy issuance, modifications, and post issuance processes
- Maintains accurate and organized client records, ensuring all interactions and transactions are properly documented in the company's systems
- Educates clients on insurance terminology, policy features, and any updates in the insurance industry that may impact their coverage
- Gathers client feedback on services, products, and overall satisfaction to identify areas for improvement and enhance the client experience
- Maintains regular communication with clients through various channels, including phone, email, and potentially virtual meetings, provides updates and addresses inquiries
- Stays informed about insurance products, industry trends and regulations to enhance knowledge and better service the clients
Skills
- Bachelor's degree required
- 1 to 3 year of work experience in Insurance Industry or Customer Service
- Ability to learn new applications and system features quickly
- Ability to manage workload with minimal supervision
- Business Administration, Customer Service, Business Operations preferred
- Experience with ConceptOne (C1) and/or any Policy Administration systems a plus
- Certified Insurance Service Representative (CISR) is a plus
Benefits
- Paid time off for company holidays
- Vacation
- Sick and personal days
- Paid parental leave
- Mental health services
Company Overview