Member Services Associate
The Agora Companies is seeking a full-time Member Services Associate to support valued members in a dynamic finance-focused environment. In this hybrid role, you will handle customer inquiries and collaborate with various teams while learning from experienced professionals in the industry.
Responsibilities
- Handle inbound and outbound phone calls with subscribers, delivering a responsive, high-quality experience
- Manage escalated customer inquiries with professionalism, empathy, and attention to detail
- Provide clear, accurate information about our publications, services, and account options
- Track and document customer interactions to identify patterns and share actionable insights
- Collaborate with editors, marketing, and product teams to stay informed on new offerings and evolving customer needs
- Contribute to the customer knowledge base by documenting common issues and solutions
- Support and mentor Tier I specialists by modeling best practices in communication and problem-solving
Skills
- 1–2 years of experience in customer service or technical support
- Excellent verbal and written communication skills with a customer-first mindset
- A proactive, solutions-oriented approach and the ability to stay composed under pressure
- The drive to thrive in a fast-paced environment while working both independently and collaboratively
- Eagerness to learn, grow, and be coached
Benefits
- Medical, vision, and dental insurance plans
- 401(k) plan with employer matching
- Generous vacation time and paid holidays
- Casual dress code
- Highly flexible environment
Company Overview