Member Contact Center Representative
Everwise Credit Union is seeking a Member Contact Center Representative to assist members with their financial needs. The role involves providing quality service via telephone, promoting credit union products, and maintaining member satisfaction.
Responsibilities
- Responsible for providing courteous and efficient service to members and team members over the phone or preferred delivery channel
- Identify opportunities to promote credit union products and services to retain members and increase wallet share
- Utilize various computer applications to assist with member support and satisfaction
- Strive to provide first contact resolution and build lasting member relationships through exceptional service
- Responsible for maintaining a high level of quality such as Member Satisfaction, accuracy, phone management and more as defined by management
- Contribute to Unit and Corporate goals
- Assumes additional responsibilities as necessary for the continued growth and advancement of the Credit Union
Skills
- High School Diploma, GED or equivalent skills and abilities
- Basic knowledge of financial services generally acquired by one or more years working within the financial services area or minimum of two years customer service and/or call center experience
- Clear verbal and written communication, listening, and human relation skills
- Excellent phone communication skills using clear and pleasant voice
- Basic analytical, mathematical, organizational and decision-making skills
- Computer literacy skills with using Windows environment, spreadsheet and word processing software
- Data entry skills
- Ability to multi-task
- Able to work in a fast-paced and diverse environment
- Ability to sit and/or stand at a desk for extended period of time
Company Overview