[Remote] Implementation Specialist
Note: The job is a remote job and is open to candidates in USA. Paubox is a remote-first B2B startup focused on HIPAA compliant communication solutions for healthcare. The Implementation Specialist will onboard new customers, ensuring their success with email routing and domain configuration through effective communication and collaboration with the team.
Responsibilities
- Onboarding new customers of all sizes, on all Paubox products
- Ensuring successful onboarding of new Paubox customers by defining and delivering on success metrics
- Supporting customers through the implementation period via email and zoom
- Working with Sales and Customer Success Managers to ensure smooth handoffs and handling of our customers
- Delivering an A+ customer experience all day, every day
Skills
- Bachelor's degree or equivalent experience
- Previous onboarding, implementation, or support experience
- Natural ability to connect with customers and understand their priorities and issues
- Exceptional communication skills
- Experience with email routing and DNS management
- Team player! We work together
- Customer-centric, collaborative, responsive, and positive
- Ability to work and thrive remotely
- Experience working in a fast-paced startup environment
- Experience working in the healthcare or other regulated industry
- Familiarity with Hubspot
Benefits
- Cigna or Kaiser Permanente healthcare coverage (location dependent)
- Dental and vision insurance through Principal
- 401(k) retirement account
- Sick and vacation time totalling 28 days per year
- 8 paid annual holidays
- Stock option grants
- Company-provided Macbook
- $500 quarterly stipend for professional development
Company Overview