[Remote] Client Service Representative
Note: The job is a remote job and is open to candidates in USA. Allied Benefit Systems is a company focused on providing top-tier service to clients through brokers and HR representatives. The Client Service Representative will act as a liaison between clients and various departments within the company, ensuring effective communication and resolution of issues related to claims.
Responsibilities
- Act as the liaison between the client/broker and Allied Executives and Departments as it relates to Allied Advocate claims
- Provide communication to clients and brokers regarding claim issue resolution
- Troubleshoot, identify and improve internal processes with various Allied departments
- Keep records of member and provider interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Obtain and examine all relevant information to assess need for negotiation on balance due issues
- Work with other departments (Account Management, Client Services, Customer Service) as needed to resolve member issues
- Meet and sustain productivity and quality metrics determined by management
- Provides proactive outreach to clients to gain feedback on improved services
- Performs other duties as assigned
Skills
- High School diploma or equivalent required
- 1 or more year of medical claims experience required
- Customer service experience required
- Proficient with Microsoft Office Suite or related software
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Ability to prioritize tasks and to delegate them when appropriate
- Ability to function well in a high-paced and at times stressful environment
- Bachelor's degree preferred
- Medical benefit insurance knowledge preferred
Benefits
- Medical
- Dental
- Vision
- Life and Disability Insurance
- Generous Paid Time Off
- Tuition Reimbursement
- EAP
- Technology Stipend
Company Overview