Client Services Support Analyst
Precision Medicine Group is focused on transforming the way healthcare connects with customers through innovative technology and analytics. The Client Services Support Analyst will play a crucial role in the development and deployment of Access Genius, collaborating with clients and team members to ensure project success and client satisfaction.
Responsibilities
- Collaborate with mentors and leadership to understand “why” and “how” to best initiate projects to facilitate learning and career growth
- Develop understanding of Managed Markets and payer data to improve client engagement and project management capabilities
- Responsible for collecting business requirements based on client input and testing of product offerings
- Responsible for project plan development, execution and maintenance. Collaborate with team members to communicate project accomplishments, risks and mitigation plans to keep project delivery on track
- Facilitate requirements for creative design and Medical, Legal, Regulatory (MRL) submissions processes
- Develop competency in client MRL review systems and approval processes
- Coordinate meetings with Engagement, Business Intelligence and Application Teams and/or key content experts as necessary
- Manage the client inquiry process to ensure client satisfaction
Skills
- Bachelor's degree
- Availability to work Eastern Standard Time and potentially outside the company's standard hours of operation when necessary
- Internet connection that will support working on large files, video and audio calls
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Ability to travel up to 5%
- Project Coordination experience
- Detail oriented self-starter with strong organizational and communication skills
- Project Management Software
Benefits
- Discretionary annual bonus
- Health insurance
- Retirement savings benefits
- Life insurance
- Disability benefits
- Parental leave
- Paid time off for sick leave and vacation
Company Overview