Telehealth Nurse Access Center Boynton Beach FL

Overview

Position Summary: We have an exciting opportunity to join our team as a Telehealth Nurse - Access Center. In this role, the successful candidate carries out remote patient care responsibilities with emphasis on decision-making. Provides competent, safe and compassionate care based on established NYUHC Patient Care and Nursing Standards and program policies. As a member of the interdisciplinary healthcare team, collaborates with the provider and local site to implement a comprehensive patient-centered plan of care to achieve expected outcomes; utilizes principles of assignment and delegation consistent with the NY State Nurse Practice Act.

Responsibilities

• Review physicians messages received from patients through the electronic medical record as per accepted policy and procedure
• Participate in regular debrief meetings with local sites to identify issues or opportunities for improvement
• Document provider and patient interactions accurately and in a timely manner using the electronic medical record systems per policy and accepted nursing standards
• Provide telephonic patient education regarding results and understanding condition management as per provider instruction and nursing scope of practice
• Assist providers in contacting patients regarding test results as per provider instruction
• Communicate effectively with local site pool, staff or provider via telephone or electronic message as appropriate
• Determine proper handling or routing of non-urgent messages based on established guidelines or in accordance with sound judgement
• Assess messages for urgent situations or needs, and contact patient telephonically for further evaluation and referral to the local site or emergency/urgent care services as appropriate

Minimum Qualifications

• Bachelor of Science in Nursing
• 3-5 years of clinical experience, preferably in an ambulatory office setting or emergency department, including telephone triage and patient education
• Unrestricted Registered Professional Nursing license in New York and Florida at hire
• Comfortable with providing patient education related to chronic conditions such as but not limited to diabetes, hypertension, asthma, COPD and heart failure
• Ability to demonstrate critical thinking and independent thinking
• Ability to ask open ended questions, identify significant from insignificant responses, ask about other diagnoses, probe for additional information, and redirect as necessary
• Excellent communication skills including written, interpersonal and the ability to communicate effectively via telephone and electronically
• Strong computer skills including Microsoft Office suite and Electronic Medical Records, preferably Epic
• Excellent customer service skills

Required Licenses

• Registered Nurse License - Florida
• Registered Nurse License - NYS

Preferred Qualifications

• Bilingual: Spanish or Russian/Greek
• Telephonic care management experience

Note: Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Florida provides its staff with a comprehensive benefits and wellness package designed to support workforce and their loved ones. The benefits emphasize work-life balance, financial security, time off, and employee resources for peer support and well-being.

NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

Know Your Rights: Workplace discrimination is illegal.