Associate Product Operations Analyst

Are you a fast learner who is fascinated by technology?

Do you like collaborating across teams to deliver operational excellence?

Join our Product Operations Team!

The Product Operations Team manages the entire product lifecycle. Collaborating with teams, they maintain product data and pricing in Akamai's catalogs. They oversee trials via Akamai's Marketplace and optimize network resources when users leave. The team is dedicated to operational excellence while thriving in a dynamic environment.

Partner with the best

You will coordinate business with technical teams across Akamai. Collaborating with internal stakeholders, you will manage the operational delivery of Akamai's products, pricing and de-provisioning functions. You will coordinate all aspects of the product life-cycle and the delivery of key cross-organizational strategic programs.

As a Product Operations Analyst Associate, you will be responsible for:

• Analyzing data from Akamai Product Catalog and related systems to identify issues or gaps
• Updating and maintaining the Product Catalog and Product Pricing along with their related systems per the set cadence
• Addressing field, customer, and partner inquiries while providing initial resolutions and escalating complex issues to engineering for advanced support.
• Working with the Marketplace team and the Akamai Sales team to coordinate the trial request
• Ensuring prompt and secure deprovisioning of churned customer accounts while maintaining accuracy and meeting established objectives effectively.
• Building and maintaining relationships with stakeholders across the organization
• OWNING communication. Being EXTREMELY proactive and responsive

Do what you love

To be successful in this role you will:

• Have Bachelors in Engineering (E&CE/ CS/IS/IT) OR BCA/MCA AND MBA and 1 year experience
• Have experience in support/ business analyst / data analytics/analysis-focused roles
• Have excellent verbal and written communications skills
• Have good interpersonal, organizational, problem-solving, and analytical skills. Proficient in advanced Excel (pivot tables, formulas, macros)

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply. Learn what makes Akamai a great place to work

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!