Experienced Full Stack Technical Support / Customer Service Representative – Remote Night Shift

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex as a Technical Support / Customer Service Representative, working from the comfort of your own home. As a key member of our global team, you'll play a vital role in providing top-notch support to our clients, leveraging your technical expertise and interpersonal skills to resolve complex issues and exceed customer expectations.

About arenaflex

arenaflex is a forward-thinking global organization that values people-first culture, diversity, and inclusion. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our mission is to empower individuals to reimagine their careers and develop a sense of belonging within our community. With a presence in over 70 countries, we're a melting pot of talented professionals from diverse backgrounds, united by a shared passion for delivering exceptional customer experiences and driving business growth through innovation.

Career Growth and Personal Development

At arenaflex, we believe in investing in our people's growth and well-being. As a Technical Support / Customer Service Representative, you'll have access to a range of FREE Learning and Leadership Development programs designed to help you achieve your career goals. Our commitment to employee development is reflected in our impressive track record of promoting from within – about 80% of our managers and leaders have been internally promoted! You'll have the opportunity to develop new skills, expand your knowledge, and take on new challenges, all while enjoying the flexibility and convenience of working from home.

Key Responsibilities

As a Technical Support / Customer Service Representative, you'll be responsible for:

• Providing inbound customer support using a call flow guide
• Resolving technical issues related to hardware, software, and client products
• Tracking, documenting, and retrieving information in databases
• Maintaining broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables
• Offering additional products and/or services
• Delivering expert customer experiences with a smile

Essential Qualifications

To succeed in this role, you'll need:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• Ability to work an evening or overnight schedule
• Technical support experience preferred
• High school diploma or GED
• Quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• Desktop or laptop to complete PC and internet testing (a work computer may be provided depending on the position offered)

Preferred Qualifications

While not essential, the following qualifications will be advantageous:

• Familiarity with iOS and/or MacOS, or comparable technology
• Experience working with customer relationship management (CRM) software
• Knowledge of industry-specific software and tools

What's in it for you?

As a Technical Support / Customer Service Representative at arenaflex, you'll enjoy:

• Competitive base salary ($21.49/hr) plus incentives that align with individual and company performance
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups focused on diversity, equity, and inclusion, as well as global citizenship and sustainability
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Join the arenaflex Team

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join our team. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."

Location:

CAN, ON, Work-at-Home

Language Requirements:

English

Time Type:

Full-time

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy, or other protective status. Apply Job! Apply to this Job Apply for this job