CSR - Customer Service Representative

About Us

At WECO, we think dinnertime is worth saving. Our mission is to bring back the ritual of dinnertime to millions of busy families by delivering relaxed, ready-to-eat meals that are worth reconnecting over. Since our launch in Boston in 2020, WECO has delivered delicious, stress-free meals to families all over the Northeast and Mid-Atlantic and we are rapidly scaling nationwide. WECO meals are totally different from the typical ready-to-eat options that are more like a disappointing TV dinner! We are proud to have been granted the Boston Business Journal's Best Places to Work Award in 2024. The WECO team is collaborative, supportive, and mission-driven. If you love food and community, and think dinnertime is worth saving, there’s a place for you here!

Position Overview

Weco Hospitality is seeking a Customer Service Representative to join our team! This will be a remote position, we are looking for someone with an amazing attitude who is always ready to help customers and wants to grow within the company!

Great working environment! We value teamwork and openness! We believe in being open to change and continuous improvement, and we always try to do the right thing. We also believe that our associates are valuable and we all have a responsibility to provide them with the best customer service possible!

Responsibilities

· Deliver an outstanding store experience that improves customer loyalty.

· Help our clients identify the right solutions to customer billing, technical, and/or account issues.

· Problem solve and make professional judgement on whether customers qualify for the in-store services that the firm’s clients offer.

· Participate in the company's social media campaigns

· Develop strong leadership and interpersonal skills.

· Driving sales through retail promotions with a positive attitude!

Qualifications

· Previous experience in Marketing, Retail, Food Industry, Customer Service, and Sales is a plus, but not required!

· Ability to build rapport with clients

· Effective listening skills

· Strong negotiation and leadership skills

· Deadline and results-oriented

· Self-motivated and proactive qualities

· Ability to effectively communicate with customers, peers, and management

Why work for us?

· Health insurance

· Hourly pay + Weekly Bonuses

· Weekly pay every Friday

· Full time / Part time / Seasonal Opportunities

· Company paid travel

· Major Holidays off

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.