Deputy Chief Information Officer - Commercial S...

Job Description Deputy Chief Information Officer - Commercial Solutions (BPaaS) Position Summary: The Deputy CIO, Commercial Solutions is a strategic technology executive responsible for leading and transforming the Business Process as a Service (BPaaS) organization to deliver scalable, resilient, and innovative solutions for commercial clients. Reporting to the CIO, Commercial Solutions, this role will drive the technology strategy, platform modernization, and operational excellence across the BPaaS portfolio, ensuring alignment with the company's strategic objectives, client expectations, and market demands. Key Responsibilities: • Strategic Leadership & Innovation • Serve as the primary technology leader for the BPaaS business, shaping the strategic direction of commercial solutions. • Partner with executive leadership, product, and delivery teams to develop and implement a multi-year roadmap for BPaaS platforms and services. • Identify and evaluate emerging technologies to ensure the organization maintains competitive advantage and operational efficiency. • Technology Delivery & Modernization • Oversee end-to-end architecture, development, and deployment of BPaaS platforms, ensuring scalability, security, and regulatory compliance. • Lead digital transformation initiatives focused on automation, cloud enablement, AI/ML, and platform consolidation. • Ensure successful delivery of technology projects on time, within budget, and with measurable business value. • Operational Excellence • Establish and monitor performance metrics for BPaaS service delivery, continuously improving system availability, performance, and cost-efficiency. • Lead incident response, problem management, and root cause analysis to drive service reliability and reduce operational risk. • Team & Talent Leadership • Lead a high-performing team of technology professionals, fostering a culture of accountability, innovation, and collaboration. • Drive talent development, succession planning, and technical upskilling within the BPaaS IT organization. • Stakeholder Management & Governance • Act as a key liaison between IT and the business for all BPaaS-related technology needs. • Ensure compliance with internal controls, governance standards, and industry regulations (e.g., SOC 2, HIPAA, etc.). • Collaborate with clients, partners, and regulators as needed to represent the BPaaS technology organization. • Responsible for managing financial planning, budgeting, and fiscal control activities to ensure efficient use of resources, in alignment with organizational objectives. Qualifications: • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field (Master's preferred). • 15+ years of progressive IT leadership experience, with at least 5 years in a senior leadership role in a complex technology organization. • Deep understanding of BPaaS, SaaS, and enterprise IT service delivery models. • Proven experience with cloud platforms (e.g., AWS, Azure), platform modernization, and API-led architectures. • Track record of successfully leading large-scale transformation and technology delivery initiatives. • Strong business acumen and ability to communicate complex technical concepts to non-technical audiences. • Experience working in regulated industries or with commercial/government clients is a plus. Preferred Competencies: • Strategic Thinking and Visioning • Operational and Financial Acumen • Change Leadership • Vendor and Partner Management • Client-Centric Mindset • Agile and DevOps Principles • Risk Management and Compliance