Experienced Full Stack Customer Support Associate – Bilingual (arenaflex Starlink)

At arenaflex, we're revolutionizing the way people connect with the world. Our innovative satellite constellation, arenaflex Starlink, is set to deliver low-latency broadband internet to every corner of the globe. As we embark on this groundbreaking journey, we're seeking exceptional individuals to join our arenaflex Starlink Customer Support team. As a Customer Support Associate, you'll be the face of arenaflex Starlink to our customers, ensuring they have an exceptional experience with our cutting-edge technology.

About arenaflex

arenaflex is a pioneering company that's pushing the boundaries of space exploration and technology. Founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not, arenaflex is actively developing the technologies to make this possible. With a focus on innovation and a passion for making a difference, arenaflex is an exciting place to work for those who share our vision.

Responsibilities

As a Customer Support Associate on the arenaflex Starlink team, you'll be responsible for:

• Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within arenaflex.
• Provide technical support to customers using hardware, software, and network expertise.
• Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business.
• Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues.
• Create and maintain an internal knowledge base and help center collateral.

Key Qualifications

To succeed in this role, you'll need:

• High school diploma or equivalency certificate.
• 1+ years of experience in a front-line customer support role.
• Fluency in English and one of the following languages: Arabic, Azerbaijani, Croatian, Czech, Dutch, French, Georgian, German, Greek, Hebrew, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish, Swahili, Tagalog, Turkish, and/or Ukrainian.

Preferred Skills and Experience

While not required, the following skills and experience will make you a strong candidate:

• Excellent problem-solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer. You are relentless and own it.
• Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into the simplest explanations.
• Excellent empathy, active listening, and resiliency skills. You internalize customer concerns, solve them, and keep it positive.
• Strong attention to detail and time management skills. You take pride in your craft.
• Willingness and ability to flex weekend and night shift hours as needed to support our growth.
• Experience in a training, learning and development, analytics, service design, vendor management, or content management role.
• Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment.
• Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.

Additional Requirements

To join our team, you'll need to:

• Be available to work scheduled shifts, including holidays.
• Be available to work overtime hours and/or weekends as needed.
• Be willing to relocate to the Hawthorne, CA area if not already local.
• Complete a 1-week classroom training program Monday to Friday, 9AM-5:30PM.
• Be available to work one of the following shifts:

+ Shift Alpha: Sunday - Thursday, 10:00 PM - 8:30 AM PST. + Shift Delta: Friday - Monday, 6:00 AM - 4:30 PM PST. + Shift Echo: Friday- Monday, 1:30 PM - 12:00 AM PST.

Compensation and Benefits

As a valued member of our team, you'll receive:

• Competitive hourly pay rates:

+ Level 1: $24.00/hour. + Level 2: $25.00/hour. + Level 3: $27.00/hour.

• Comprehensive medical, vision, and dental coverage.
• Access to a 401(k) retirement plan.
• Short and long-term disability insurance.
• Life insurance.
• Paid parental leave.
• Various other discounts and perks.
• 3 weeks of paid vacation and 10 or more paid holidays per year.

ITAR Requirements

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer; employment with arenaflex is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

Apply Now!

If you're a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Join our arenaflex Starlink team and be part of a revolution that's changing the world. Apply for this job