Experienced Bilingual Customer Service Representative – Spanish-English – Retail

Join arenaflex, a global leader in customer experience and technology, as a Bilingual Customer Service Representative working onsite in our walk-in center in Austin, TX. As a key member of our team, you'll be the face and smile of our operations, providing exceptional face-to-face customer service and making a lasting impact on our customers' lives.

About arenaflex

arenaflex is a company that's all about making customers happy. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

Our Culture

Our employees have spoken, and we're proud to say that our purpose, team, and company culture are amazing. We're a Great Place to Work certified company in the United States, and we're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

What You'll Be Doing

As a Bilingual Customer Service Representative, you'll be the difference between our customers' experiences being just average or exceptional. You'll provide face-to-face customer service, conduct research to provide answers for customers to resolve their concerns, and be the face and smile of our operations. You'll work closely with our team to ensure that our customers receive the best possible service and support.

Key Responsibilities:

* Provide exceptional face-to-face customer service

• Conduct research to provide answers for customers to resolve their concerns
• Be the face and smile of our operations
• Work closely with our team to ensure that our customers receive the best possible service and support

What You Bring to the Role

* 6 months or more of customer services experience

• High school diploma or equivalent
• Recognize, apply, and explain your product or service knowledge
• Great written and verbal communication skills in Spanish-English
• Computer experience

What You Can Expect

* Supportive of your career and professional development

• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $18.92 plus performance bonus opportunities
• A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
• Visit [www.hellottecbenefits.com](http://www.hellottecbenefits.com) for more information.

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.

About arenaflex

arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

Why Join arenaflex?

* Make a difference in people's lives by providing exceptional customer service

• Work with a global team of passionate and dedicated professionals
• Enjoy a supportive and inclusive work environment
• Develop your skills and career through our comprehensive training and development programs
• Be part of a company that's committed to making a positive impact on the world

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in people's lives, we want to hear from you. Apply now to join our team as a Bilingual Customer Service Representative and take the first step towards a rewarding and challenging career with arenaflex. Apply to This Job Check More Jobs Apply for this job