Experienced Customer Service Representative – Remote Opportunity at arenaflex

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our members' expectations. As a remote Customer Service Representative, you'll play a vital role in delivering top-notch service to our valued customers, while enjoying the flexibility of working from the comfort of your own home.

Why Join arenaflex?

arenaflex is a leading organization in the industry, known for its commitment to innovation, customer satisfaction, and employee growth. As a remote Customer Service Representative, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional service.

What You'll Do

As a remote Customer Service Representative, you'll be responsible for:

• Completing daily tasks related to account processing, object processing, direct bills, and budget transfers
• Coordinating return objects with contributors, vendors, the Federal Reserve Bank, and other institutions
• Assisting various departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing
• Working member cases/assignments
• Following and preserving guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, financial ruin, and payoff exams
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Logging, studying, and making important GL, account changes, and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing
• Obtaining information from contributors for the timely and correct processing of international and domestic budget switch requests
• Researching and affirming incoming and outgoing budget switch information
• Communicating with the seller to process budget transfers
• Understanding and being familiar with outgoing and incoming budget switch laws
• Depositing check returns, studying member again exams on draft changes, processing member exams, affirming contributors for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, overseas collections, and prison fees

What You'll Need for Success

Minimum Qualifications

* High school degree or GED

• Intermediate Excel and Word experience

Preferred Qualifications

* Previous customer/member service experience

• Previous banking or Credit Union experience
• Episys/Symitar and processing wires

Skills, Licenses, and Certifications

* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) won through both work experience with the software or education and hands-on use of the software

• Ability to work prolonged hours in aid of business needs
• Ability to work extremely good customer service skills
• Ability to work in a fast-paced environment, handle multiple responsibilities, and feature as an essential part of a team
• Ability to perform mathematical calculations and examine data
• Ability to efficiently prioritize work and meet time limits under high volume pressure
• Ability to cross-train and perform any position assigned within department
• Ability to interact professionally with all personnel and contributors
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for interest to detail
• Ability to efficiently prioritize work and meet time limits
• Ability to preserve excellent performance and attendance
• Must pass relevant arenaflex and Credit Union pre-employment compliance exams

Why arenaflex?

At arenaflex, we offer a dynamic and supportive work environment that fosters growth, learning, and innovation. As a remote Customer Service Representative, you'll have access to:

• Comprehensive training and development programs
• Opportunities for career advancement and professional growth
• Collaborative and inclusive team environment
• Flexible work arrangements and remote work options
• Competitive compensation and benefits package
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and submit your application. Apply To This Job Apply for this job