Oracle Fusion HCM Core - Second Level Support 2075
Job Overview
We are seeking an experienced Oracle Fusion HCM Core – L2 Support Consultant to provide operational support for Oracle HCM Cloud applications. The role involves managing production support activities, resolving incidents, and ensuring smooth functioning of HCM modules.
Key Responsibilities
- Provide Level 2 production support for Oracle Fusion HCM modules
- Handle incident management, service requests, and issue resolution
- Perform root cause analysis and implement fixes
- Work closely with business users and stakeholders to resolve functional and technical issues
- Support ongoing system maintenance, enhancements, and configurations
- Ensure adherence to ITIL processes and support standards
- Participate in periodic system health checks and reporting
Required Skills & Experience
- Minimum 5 years of experience with Oracle HCM Cloud
-
Strong expertise in:
- Global Core HR
- Absence Management
- Compensation & Benefits
- Hands-on experience in production support environments
- Good understanding of ITIL processes
Technical Skills
- Oracle HCM Extract
- BI Reports & OTBI
- HDL (HCM Data Loader)
- Spreadsheet Loader
- Fast Formulas
Functional Skills
-
Experience with:
- Redwood UI
- Visual Builder Studio
- Journeys
- Personalization
- Lookups & Value Sets
- Work Structures
- Areas of Responsibility
- Data Roles & Security
Nice to Have
- Experience with bi-directional integrations
- Exposure to DevOps practices (preferred but not mandatory)