Training Specialist

Diverse experiences. A shared passion.

At Annexus Health, we are a team of dedicated professionals with backgrounds in life sciences, healthcare software technology development, and the healthcare provider setting. While we approach our work from different angles, we are united by our commitment to reducing financial and administrative burdens across the patient access journey to improve access to care and combat financial toxicity at both the patient level and the healthcare provider level.

Training Specialist

We are seeking an energetic and talented Training Specialist to deliver and evaluate engaging customer training sessions. Reporting to our Manager, Training and Documentation, this role will be a core member of our Training Team. You will collaborate with team members to deliver high-quality training solutions for Annexus Health customers. If you’re highly motivated, passionate about training, and eager to join a fast-growing start-up focused on making a difference for patients, then we would love to meet you!

What You Will Do

• Lead engaging, effective, virtual customer training sessions
• Create and manage the online registration experience for training sessions (currently using GoTo Webinar)
• Adjust AssistPoint® training materials to align with product releases
• Document training attendance in Salesforce CRM to support the reporting of monthly and quarterly training metrics
• Contribute to curriculum development and facilitate engaging onboarding sessions for new clients and users
• Identify customer needs for new training sessions and materials, partnering with internal stakeholders to develop and deliver targeted webinar initiatives
• Continuously drive improvement in the customer training experience by staying current on industry trends and best practices

About You

• Proven virtual training experience, ideally with a software or healthcare company
  • Familiarity with healthcare billing and financial counseling is a plus
  • Strong command of GoTo Webinar, Microsoft Teams, or similar
• Communicates complex information clearly and effectively, adapting presentations to engage a wide range of audiences
• Demonstrates strong learning agility, thriving in environments that require adapting to continuous software updates and enhancements
• Strong interpersonal skills with the ability to work effectively with diverse internal and external partners
• Team player who is invested in helping others grow and succeed
• Comfortable in a fast-paced, growth-oriented environment
• Driven to make a difference
• Love to have fun!

Annexus Health is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Read more about the Annexus Health culture at annexushealth.com/about/.