Experienced Full Stack Customer Service Representative – Text-Based Support for arenaflex
Are you a customer service enthusiast looking for a role that offers flexibility, stability, and a calm work environment? Do you prefer working with text-based communication over phone calls? If so, we invite you to join arenaflex as a Full Stack Customer Service Representative, where you'll provide top-notch support to our customers through live chat and email.
About arenaflex
arenaflex is a leading subscription-based home wellness brand that's revolutionizing the way people live healthier, happier lives. Our mission is to empower individuals to take control of their well-being, and we're committed to delivering exceptional customer experiences that exceed expectations. As a Full Stack Customer Service Representative, you'll be part of a dynamic team that's passionate about providing personalized support to our customers.
Your Core Responsibilities
As a Full Stack Customer Service Representative, you'll be responsible for:
- Handling customer inquiries through chat and email using our browser-based dashboard
- Resolving order issues, subscription updates, and billing concerns using templates
- Escalating technical issues to Tier 2 teams when needed
- Maintaining accurate summaries for each conversation
- Delivering consistent, friendly communication across multiple tickets
Why This Role Is Ideal for Non-Phone Job Seekers
You're looking for a customer service role that's perfect for non-phone job seekers because:
- You prefer quiet, focused work over phone calls
- You want a structured job with real pay, not gig apps
- You need the flexibility to choose your schedule
- You value a job with no surprises, no meetings, and clear expectations
What You'll Need to Get Started
To succeed in this role, you'll need:
- A laptop or desktop computer with Chrome
- Stable internet (10 Mbps minimum)
- Typing speed of 45 WPM or faster
- English fluency and a calm, helpful tone
- Strong attention to detail and time management
Pay & Scheduling Details
* Starting at $25/hour
- Raise eligibility to $30–$35/hour after 30 shifts with positive customer satisfaction and resolution reviews
- Shift blocks are self-selected each week. Choose mornings, evenings, overnights, or weekends. Minimum: 15 hours/week.
Training Program
Our comprehensive training program includes:
- 2 hours of onboarding video modules
- 3 practice chat/email tickets with guidance
- First shift monitored by QA lead
- Go live in 3–5 business days
Example Shift Breakdown
You work a 5 PM–10 PM shift. You help a user reset their password, update billing for a subscription, and track a package with a delayed delivery. Each issue is solved with calm written messages and logged in the system. You close 22 tickets in 5 hours—all text-based.
What Team Members Say
"I needed a non-phone job that paid hourly and let me work nights. This role checks every box." – Sasha R., Boston, MA "No phones, no sales, no pressure. It's smooth and steady support work anyone can learn." – Vinay M., Bengaluru, IN
FAQs
* Will I ever be required to make or take calls? + Never. This job is 100% chat and email only.
- Do I need support experience?
+ No. This is beginner-friendly with full training.
- Can I work part-time only?
+ Yes. The role is fully flexible with a 15-hour minimum.
Apply Now – Support People Without Ever Picking Up a Phone
Click the Apply Now button to apply for one of the top-rated customer service jobs remote non phone available today. Train fast, get paid weekly, and work in total peace. Apply To This Job Apply for this job